Implementation Specialist, Government

School Dude Poulsbo , WA 98370

Posted 3 weeks ago

About the job

The Implementation Specialist is responsible for delivering on-boarding, training, and ongoing implementation support. Should possess a passion for delivering world class customer service, in-depth product and configuration knowledge to ensure a successful implementation on all fronts. The Implementation Specialist is responsible for delivering data migration support, virtual classroom trainings, and virtual implementation sessions for our Government clients. The role requires client service experience and excellent communication and presentation skills. The ideal candidate is organized and analytical, has experience working in Excel, is team-oriented, self-motivated, and is able to handle multiple projects at one time.

What you'll be doing

  • Provide training and implementation support

  • Working hard to know your clients, how they do business, and how are they using the software

  • Document all client communications (verbal or written) accurately

  • Listen to client issues, determine whether they need guidance to configure, or actual configuration

  • Delivers group interactive classes (virtually through video/audio and screen sharing)

  • Works alongside Project Management team to ensure successful client implementations

  • Assists clients with implementation support questions and/or problems with products & services

  • Proactively communicates successes/failures to all internal and external stakeholders

  • Apply product knowledge to your clients' needs

  • Ensure the client is trained and comfortable navigating their solutions

  • Provide exceptional customer service to maintain strong relationships

What you need

  • 4 year degree or 2+ years customer service experience

  • Outstanding interpersonal, communication and presentation skills

  • Proven business analysis skills and problem-solving mentality

  • Understanding of SDLC (Software Development Life Cycle) for implementing software

  • Background in implementation or training preferred

  • Strong communication and client relationship skills

  • Displays high energy and enthusiasm

  • Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint

It would be great if you had:

  • Working knowledge of DSI Solutions

  • Prior Government permitting, inspection, code enforcement, and licensing process experience

  • Experience with SaaS or analytics software

Be the Dude

There's no one kind of Dude. We are always looking for people that bring new perspectives and life experiences to our team. It's the diversity of those people and their ideas that inspire innovation that runs through everything we do. At the core of our unique culture are our people so we expect our candidates to have all the "right stuff". If you are a big thinker, have a passion for technology and great people, embrace creativity, and are genuine in both words and actions, then get ready to do something incredible.

Join our team and be the dude!


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Implementation Specialist, Government

School Dude