Paycom Arlington , VA 22201
This position is also known as a Transition Specialist Representative (TSR).
The Implementation Representative works with the Outside Sales Reps, Client Relation Reps, and New Client Specialist (NCS) to on-board new clients from their previous Human Capital Management solution onto Paycom. They will administer and review a Paycom Project Plan for management, client, and others throughout the client on-boarding process. Responsible for ensuring new clients process their first payrolls accurately and timely. In addition, the representative will be responsible for successful training and implementation of Paycom Human Capital Management products. The TSR will confer with ongoing project personnel to resolve open issues while escalating any issues as deemed appropriate.
Provides New Client Setup and Sales Rep with a Paycom Project Plan to collect outstanding data for each client(s)
Reviews and confirms all required data for setup packet and checklist are collected for each client(s) prior to sending to New Client Setup
Promptly collects necessary YTD Data in accordance with NCS standards and deadlines
Submits all sensitive data to New Client Setup in accordance to Paycom Security Standards
Assists with collection of remaining documentation and questions needed from NCS prior to client processing payroll.
Coordinates with client to collect setup documentation of all applicable Human Capital Management products
Identifies which clients are scheduled to process 1st payroll and manage processing their payroll in accordance to New Client Setup submission deadlines
Ability to process complex payrolls with little or no assistance
Ensures client notes and issues are documented within Paycom Client Intelligence (PCI)
Monitors all communication channels but not limited to e-mail and voicemail notifications providing responsiveness
Ability to answer complex questions with little or no assistance
Insures proper telephone etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability, and rate of speech
Communicate effectively with clients and colleagues to establish cordial/effecting working relationships
Effectively makes independent decisions on problem resolution that are consistent with Paycoms policies and procedures
Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management
Keeps management informed of area activities and of any significant client problems
Frequently demonstrates initiative by constantly looking for and recommending ways to improve the TSR role
Attends and participates in meetings as required
Always maintains a positive attitude with all Paycom personnel and management
Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook
Ability to manage multiple tasks while maintaining organization and timely completion of tasks/projects.
Must be detail oriented and have a record of low error levels.
Demonstrates proficiency with computers, specifically in Advance Excel, GoTo Meeting, and Internet search techniques.
Professional appearance and demeanor.
Ability to work within all levels of an organization.
Superior interpersonal skills with the ability to work with various departments both inside the company and with clients.
Ability to communicate effectively in both oral and written form.
Self-directed with the ability to work with little supervision.
Flexible and cooperative in fulfilling all obligations.
Satisfactory references from employers and/or professional peers.
Paycom provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Paycom expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.