Implementation Project Manager

Primepay Cromwell , CT 06416

Posted 3 weeks ago

SyncHR by PrimePay is a cloud-native Human Capital Management (HCM) software, streamlining HR, benefits, and payroll management for mid-enterprise businesses. SyncHR is a team-oriented application, meaning it is utilized by the entire business, not only HR. SyncHR's software platform is built on a position-based architecture to help businesses plan, operationalize, and measure results better.

We are growing very quickly and are looking to hire a proactive, creative and flexible person for the position of Implementation Project Manager. This position is 100% remote.

In this position you will lead various internal and customer facing projects to deliver outstanding customer experiences and quality HCM implementations, upgrades, and enhancements that exceed our clients expectations. The Project Manager is responsible for ensuring client relationship/expectation management and the project team s ability to deliver client requirements within project deadlines and budget. Reporting directly to the Manager of Implementation, this role is a key part of the Client Service organization and will support best practices, continuous improvements, and exceptional work across the team.

Primary Responsibilities Include:

  • Manage internal projects and project teams through onboardingand implementation, and provide an outstanding level of customer responsiveness and satisfaction

  • Manage multiple, simultaneous internal and external customer projects at a time

  • Responsible for scope management, change management, estimating impacts of scope change (timeline and cost), and managing project resources

  • Work with internal teams (Product, Implementation, Payroll & Tax, Care) to ensure that successful product upgrades, enhancements, and configurations are implemented

  • Build relationships with customers and achieve high level of customer satisfaction, serve as customer advocate

  • Manage 3rd party integration platforms and partnerships to ensure customer success and satisfaction

  • Responsible for detecting potential issues and implementing solutions when issues threaten to delay timeline or impact budget and/or business operations

  • Regularly meet with internal counterparts addressing customer service issues as needed, and providing key information for product improvement purposes (e.Sales, Product Development etc.)

You have 5+ years of demonstrated experience in managing both internal and customer-facing projects. This role requires an individual with strong attention to detail, project scope and deadlines, and can rally those necessary in pushing a project forward. The ideal candidate should have deep knowledge and expertise of the enterprise and mid-market SaaS applications industry. The successful project manager can excel in a dynamic, fast paced ever-evolving company, while supporting a best in class customer success organization.

Minimum Qualifications Include:

  • Minimum of 5years previously demonstrated success in a project management capacity, preferably in consulting role

  • Bachelor s Degree required

  • Proven track record of successfully supporting business applications; Enterprise or SaaS products required. HCM expertise highly desirable though not required

  • Experience building, driving, and executing best practices around project management and customer support strategies

  • Demonstrated success in building strong relationships with both internal and external customers

  • Strong strategic thinking, creative problem solving, and analytical skills along with an ability to execute

  • Ability to generate a sense of urgency, and rally appropriate resources to drive resolution to varying customer issues

  • Excellent written and verbal communication and presentation skills

SyncHR by PrimePay offers a comprehensive benefits package that includes medical dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.

For candidates in the states of Colorado and Connecticut the pay range for this position is $80K - $110K.

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Implementation Project Manager

Primepay