Implementation Project Manager IV

ADP is hiring an Implementation Project Manager IV.

In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale through the transition to on-going Client Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Project manages work of several internal departments, client, financial advisors, and client's prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion.

• Perform welcome call and explain the implementation process to the client, ensuring the client understands actions they need to take in order to ensure a successful implementation, and identify/introduce other team members who will interact directly with the client.

• Assist client with prior recordkeeper notification and obtaining a liquidation date.

• Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner.

• Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments.

• Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding.

• Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP Retirement Services.

• Responsible for preparation and distribution of all applicable client conversion communication

• Responsible for documentation based on department standards and coordination of seamless transition to Client Services.

Key Client Account Manager:

• Act as a key client point of contact during implementation from point of sale through the transition to Client Services.

• Monitors and communicates conversion status on a regular basis with client, sales and financial advisors.

• Drawing from 401(k) experience, product and legislative knowledge evaluates, assesses, and recommends solutions to question / issues surfaced from client, and internal departments regarding the implementation.

• Consulting with client on non-standard issues.

• Delivers ADP Mid-Market Prototype Adoption Agreement and reviews elections with client form both a regulatory and ADP Retirement Services administration perspective to ensure plan setup meets client expectations and confirms to the prototype's product specifications and system constraints.

• Work with the client and internal ADP groups on exception related processes requested by clients. This may include adding investment with restrictions, transfer in-kind, setup of brokerage accounts, special blackout notifications, special processes needed to be supported by Client Services and Operations, etc.

• Responsible for review of conversion data and records prior to plan being moved to production go-live.

• Communicates with client for appropriate conversion data approvals.

• Complexities may include review and communication of service calculations, combination of multiple loans into small number of loans, mapping of investment elections and deferral percents, etc.

• Participate on team projects.

• Research issues and share findings with other team members.

• Mentor and train new associates.

• Assist with research and discussions with clients on escalated issues.

• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• Minimum of 5-8 years of directly related experience required.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Bonus points for these: Preferred Qualifications

• 3 years of successful experience as 401K Conversion Project Manager or equivalent experience desirable.

• Bachelor's Degree preferred.

• Experience with servicing plans of all complexities and all roll call values a plus.

• Exceptional knowledge of defined contribution industry.

• Good understanding of ERISA regulations.

• Outstanding analytical and organizational skills.

• Excellent verbal and written communication skills.

• Strong influence, prioritization, adaptability, and multi-tasking skills.

• Ability to apply recordkeeping and regulatory concepts and methodologies.

#LI-AE1

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.