Implementation Project Manager

Summary of Job An Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.

Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor. Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers Serves as the main point of contact for the office staff during implementation phase Coordinates efforts, timelines and services specific to individual client implementations Develops and maintains customer relationship through various communication methods during the process of implementation. Consults with customer to ascertain and define workflow needs, and determine implementation scope Conducts assessment of needs and issues that arise during implementation then advises the client on solutions Interdepartmental communication of the customer's unique implementation requirements and issues Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources Utilize Project Management best practices to drive and further develop methodology for each assigned project Tracks all Project Management time used by each customer through online CRM system Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software Qualifications Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections Excellent organizational skills Excellent written and oral communication skills Effective time management skills Must be a highly motivated person that can work independently as well as being part of a team Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint Working knowledge of healthcare industry, especially acute care services and physician office workflow Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment Excellent analytical and problem solving skills and strong attention to detail Basic understanding of medical and technical terminology Education and Experience Associates degree preferably in a healthcare related field or equivalent combination of education and experience Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs