Implementation Project Manager

Alteva Birmingham , AL 35202

Posted 2 months ago

Momentum Telecom empowers human connections through developing, streamlining and integrating cloud voice and cloud-based applications in order to enable others to thrive. An industry leader in customer experience, Momentum Telecom uses superior technology, a geo-redundant network and a nationwide network of more than 500 white label and channel partners to empower businesses to communicate better, faster and more efficiently.

SUMMARY

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

Essential Duties and Responsibilities

  • Set the strategic direction of all projects.

  • Detect, identify and resolve sales, contractual or product inaccuracies.

  • Set target milestones and deadlines for projects.

  • Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.

  • Communicate voice feature customization and provide solutions to project related issues.

  • Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.

  • Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.

  • Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Are You a Culture Fit?

Culture is extremely important to us. Momentum looks for people who are "A" players and love being around other "A" players. We expect everyone on the team to pursue excellence. If you like to have fun, work hard and collaborate with your fellow team members, then you are a likely fit for our culture.

Our Promise to You

  • You will learn, grow, and find your limits

  • You will work on meaningful problems

  • You will be recognized for your successes

  • You will step outside of your comfort zone

  • You will strive for excellence in all you do

  • You will be surrounded by people that care about you

  • You will be surrounded by people that are as passionate as you

  • You will be held accountable and be expected to hold others accountable as well

Education and Experience

  • A four-year undergraduate degree in Business, Sales, or Marketing is preferred.

  • Telecommunications experience is preferred.

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role:

  • Critical thinking

  • Good, client-oriented communication skills

  • Excellent written and verbal communication skills

  • Ability to offer and receive constructive feedback

  • Including acting on feedback and making changes as requested

  • Adaptability and flexibility

  • Excellent ability to multitask

  • Able to work both independently and within a team

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Implementation Project Manager

Alteva