Implementation Program Manager - Specialty Healthcare

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Annual Salary: $78,500.00 - $105,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to lead Large Health System RemitConnect Implementations and maintain direct accountability for Commerce Bank's key clients during implementation to ensure development of trusted business partnerships, successful implementation and transition to key partners, Healthcare Relationship Executives and Healthcare Account Managers.

Essential Functions

• Lead projects with large & complex scope of work, implementations of $1 billion in NPR

• Lead communication as senior Stakeholder Relationship Manager during implementation

• Responsible for managing the client matrixed teams (IT, Posting, Follow up, partners) and ensuring that the client and internal team's resources, scope and timeline are aligned

• Attend onsite knowledge transfer/project kickoff

• Responsible for accurately and proactively measuring ROI & successful project delivery

• Consultative approach utilizing repeatable best practices based on the playbook of services and systems in scope

• Ability to apply end-to-end revenue cycle background understanding to influence strategy discussion during implementations

• Act as a training facilitator, leveraging change management and influencing adoption of services in scope

• Proactively identify escalations related to the program during implementation

• Manage large and complex healthcare clients and successfully hand them off to Account Manager(s), Healthcare Relationship Manager(s) and Healthcare Relationship Executive(s)

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Deep understanding of hospital billing systems, patient accounting systems, and HIPPA Collection industry

• Strong understanding of the Healthcare industry, including Revenue Cycle experience and expertise

• Strong knowledge of industry regulations for core healthcare billing systems, and competitive products and have an understanding of healthcare file testing, transmissions, integration and processes

• Inquisitive, agile and strong team player with exceptional communication skills to present across all levels internally and externally (C-Suite to individual contributors) and to lead and collaborate with cross-functional project teams, internally and externally, to successfully deliver desired results

• Excellent problem-solving skills with proven aptitude to provide consultative solutions, pro-actively identify and share best practices while building trust and partnerships with our clients

• Proven ability to find creative solutions to optimize clients' automation opportunities and influence adoptions of integrated services

• Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence, adoptions and organizational change management

• Demonstrated ability to provide consultation from end-to-end revenue cycle of the healthcare market; product development and support with an ongoing pulse on the evolving market

• Strong client negotiation experience in healthcare industry with the ability to identify sales opportunities and exceed sales goals through consultative approach

• Ability to maintain a high degree of confidentiality and comply with HIPPA regulations

• Exhibit commitment and a sense of ownership by serving as a strategic partner to help move the organization forward

• Ability to deal with ambiguity and decipher business needs and requirements, including client escalations

• Ability to reconcile A/R and G/L required

• Ability to read and understanding 835 and 837 file formats preferred

• Some travel required based on business need

• Motivated and organized self-starter with strong attention to detail

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Outlook, PowerPoint, SharePoint and OneNote

Education & Experience

• Bachelor's degree in business administration, accounting or finance, or equivalent combination of education and work experience required

• 8+ years project management experience, with proven ability to meet key project milestones required

• 8+ years of experience in the healthcare revenue cycle industry required

• 5+ years of direct consultative experience preferred

• Experience in the areas of account management, banking, sales marketing and accounting preferred

• Direct experience with Epic and/or Cerner systems preferred

#LI-Hybrid

• Level of role is determined by knowledge, experience, skills, abilities, and education.

• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Implementation Program Manager and Senior Implementation Program Manager - Specialty Healthcare job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $78,500 to $105,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:

Full time