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Implementation Manager

Expired Job

Veolia Livonia , MI 48151

Posted 2 months ago

Title: Implementation Manager/Specialists

ReportsTo: TWM Director

  • Implementation starts upon contract award and should generally last the first 90 days of a new project

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  • Time frame can extend or decrease based on the scope of the project

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  • Once implementation is complete, contract maintenance rules begin

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  • Implementation Manager will assemble the resources necessary to complete a successful implementation. This will include support from Strategic Account Managers, IS dedicated Account Managers, Proposal Development Manager, and should assign a person to be responsible for their respective portions of the project implementation. This will form the Implementation Team.

  • Recommend when ever possible the individuals involved with the proposal stay involved through the implementation phase.

  • Implementation Manager should identify all tasks to be completed during the implementation phase, establish due dates and responsible party (specific names of who will complete each task should be utilized where ever possible at this stage).

  • Implementation Manager will present proposed Implementation Plan to the Implementation Team for review and approval

  • The tasks, due dates and responsible parties should be recorded in a format that will be shared with the customer.

  • The Implementation Team should present approved plan and time lines to the customer. Make any required changes based on customer's review.

  • Implementation Manager is responsible to update plan and obtain approvals of the final version via E-mail from the Implementation team members.

  • Once revised plan is approved, the Implementation will distribute to the customer

  • The Implementation Team will track progress to the implementation plan as required with the Implementation Manager maintaining responsibility to document the progress.

  • The Implementation Team will present status to the customer as required until the implementation process is complete

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  • Develop/Update all RSS standing documents required for each contract including site specific operations manual

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  • Create/develop site specific procedures

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  • Liaison to customer for baseline or other contract discrepancies

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  • Set up all 3rd party services at new sites

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  • Back fill for Site Manger extended leave

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  • Ensure that all contractual requirements are met or that an executable plan to meet requirements is developed

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  • Make staffing recommendations to Account Managers as required

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  • Assist in developing long term KPI's and continual improvement plans

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  • Prepare project to hand off to Account/Contract Manager

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  • Assist with projects and other improvements as time permits

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  • May assist Business Development during peak times

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Implementation Manager

Expired Job

Veolia