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Implementation Manager

Expired Job

Robert Half Technology San Francisco , CA 94111

Posted 3 months ago

Robert Half is looking for an JR. Implementation Manager, long term, in the San Francisco Area. JR. Implementation Manager or SR. Implementation Manager Field: Online and mobile commerce (connects merchants and consumers, enabling businesses - global commerce/ePayments Duration: Contract to Full time, Start Date: Asap Purpose of the Role As part of the ePayments Merchant Implementation Team, the implementation manager is responsible for the technical boarding of the company's merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into the company's Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (the company provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The implementation manager has broad e-commerce payment and service knowledge. During the technical integration, the implementation manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration. The Implementation Manager role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, detail oriented Services, Credit and Risk, Merchant Services, Product Management, IT etc.)to ensure merchant requirements are fulfilled. Job Requirements Deliverables / Tasks: The work environment is very dynamic and extremely competitive. Payment products and supporting internal and external technology are rapidly evolving, the implementation managers must keep up with industry trends. Deliveries

  • Integration of new merchants/ new accounts for existing merchants

  • Technical support for existing merchant accounts

  • Joined responsibility on product delivery: pilot new products

  • Product maintenance: liaise with IT departments in respect to product faults

  • Work together with various internal stakeholders to resolve merchant enquiries Critical Competencies

  • Strong intellectual capabilities: capable to absorb large amount of information

  • Commercial mind set: able to relate project delivery to revenue targets

  • Internal/external stakeholder management capabilities: power of persuasion

  • Able to accurately perform under pressure

  • Able to effectively cope with change

  • Relevant technical capabilities To apply: *Please send resume to

Skills Experience

  • Bachelor degree, preferably in a technical filed

  • Previous experience in the ecommerce payment industry is preferred -

  • Precision and strong analytical skills - -Experience in managing customer relations (internal/external)

  • Excellent command of English (written and spoken)

  • Planning Organizational skills: project management expertise is a plus

  • Excellent communication skills

  • Affinity with e-commerce / payment industry Technical Knowledge

  • Proficiency in Microsoft Office

  • Knowledge of XML, JSON and REST web service is a must

  • Knowledge of programming languages as Java, JavaScript, PHP, Android, iOS, or .NET is a big plus To apply: *Please send resume to

Employment Type: Contract to Full Time

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Implementation Manager

Expired Job

Robert Half Technology