Implementation Manager

Implementation Manager Reports To Director Solution Control Location Chicago IL Environment Hybrid Status Exempt Salaried Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As an Implementation Manager working within Managed Services one of our entities you will be responsible for overseeing intricate client projects and internal initiatives Leveraging your expertise in transportation and logistics you will engage directly with customers ensuring the precise execution of projects and establishing a rigorous standard for meeting customer expectations This involves efficiently managing deliverables and project resources How You Make a Difference Everyday Ensure projects adhere to process guidelines and communicate with all project stakeholdersOwn the documentation of comprehensive and trackable functional requirementsAnalyze and prioritize project tasks risks and requirementsSet internal teams expectations and provide regular progress updates to both internal and external stakeholdersCommunicate project issue statuses to leadership and convey issue urgency realisticallyServe as a liaison between external and internal stakeholders for customer implementation projectsSupport clients through weekly status updates issue resolution and knowledge sharingFoster effective communication collaboration and commitment among internal teams for successful client project executionDevelop project plans and timelines that balance speed to market with best in class quality standards based on requirementsAssist in resolving project problems by documenting collaborating tracking and ensuring timely follow up for swift resolutionContribute insights to improve and standardize business processes that enhance customer service internal reporting information flow and organizational planningLeads the daily activities of a project lifecycle through project planning execution cutover and closureManage multiple concurrent customer and internal initiatives of various scopes and technical depth from tactical to enterprise widePresent complex information to leadership in a concise and effective manner using data via PowerPoint or other creative presentation meansCultivate a sense of urgency and collaboration in line with Redwoods company values Youve Got This Bachelors degree in logistics supply chain management operations management transportation business administration or related fieldMinimum 1 2 years in a transportationlogistics environment operations experience is a positive1 years experience as business analyst or project manager desiredDemonstrated project management skills and project leadership ability requiredExcellent attention to detail and strong ability to prioritize and multi taskExemplary written and verbal communication skills able to comprehend and relay complex storiesProven track record of successful problem solving and critical thinkingDemonstrates timely and efficient follow through on deliverablesStrong customer service background and the ability to quickly build rapport with customersProven ability to be dynamic and adaptable to customer needsEnjoys working in a team environmentSelf starter entrepreneurial high energy who can take initiative in a fast moving environmentAbility to effectively build relationships across Redwood teams at all levels What We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesPaid time off floating holidays time off to volunteer and rolloverPaid parental leaveMedical dental vision and 401k plans with matchFlexible spending account mass transit and dependent care plans availableHealth savings account with a annual company contribution for plan participantsShort term and long term disability; life insurance policies subsidized by companyAdditional benefits including pet insurance accident care access to legal advice and more Work Schedule This position is full time and hybrid Monday through Friday from 800 AM to 500 PM with an hour break but flexibility is available based on coverage Compensation Range 67500 82500 This position is eligible to earn annual incentives based on individual and company performance The estimated pay range reflects an anticipated range for this position The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the geographical location in which the applicant lives andor which they will be performing the job Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law