Implementation Manager

Proxymity New York , NY 11251

Posted 2 days ago

The Company

Proxymity is revolutionizing the market infrastructure of a long-established sector: Investor Communications for a connected world (e.g. Proxy Voting, Shareholder Disclosure).

Incubated through Citis D10X program in 2017 and spun out into a completely independent entity in 2020, Proxymitys mission focuses on benefitting the entire ecosystem, rather than just a particular segment or participant. Proxymity has raised a total of $83 million and is backed by a unique and global consortium of the industrys most influential global custodian banks and financial industry leaders (About us).

Proxymity currently is servicing 29 markets and growing our global footprint quickly from our established offices in the UK, Israel and Australia. Our Proxymity Shareholder ID and Vote Connect products serve all global markets, and our flagship Vote Connect Total product provides end-to-end digital connectivity in 12 key markets. We are a fast-growth company, expanding from ten to 150+ employees in the last two years, and see tremendous growth potential in the US in 2022.

The Role

Proxymity is looking for an experienced hands-on Technical Implementation Manager with a passion for post-sale integration and working closely with customers to achieve mutual success.

Youll be directly interacting with new clients and partners daily, effectively communicating with all stakeholders throughout the planning process, technical integration, user acceptance testing and go-live. Your clients will include leading banks, brokers and corporate issuer agents who will expect your best in a demanding environment with strict deadlines. You will be required to develop a solid understanding of the Proxymity platform, service offerings and applications.

Youll closely collaborate with a variety of Proxymity business units, including management, product, sales, operations and technology, ensuring good governance and project milestones are communicated to all internal groups. All your colleagues across the business will be heavily invested in supporting and encouraging your success.

The Work

  • Act as the main point of contact between the client and Proxymity from point of sale through implementation go-live
  • Independently respond to complex client queries via phone, email or other means
  • Manage client expectations, providing regular updates to both external and internal stakeholders to build confidence in the team and business
  • Ensure implementation best practices, standards and templates are updated
  • Ensure the team is supported by product knowledge
  • Attend implementation kick off and sponsor calls
  • Provide guidance and direction to the client regarding customer process, functionality and long-term use
  • Serve as subject matter expert and primary point of contact for technical and product questions from the client throughout configuration and implementation
  • Provide training and updated user guides to clients

Requirements

  • Experience managing complex projects (project management certification preferred)
  • Strong understanding of proxy voting, asset servicing and custodian banking
  • Excellent written and verbal communication and presentation skills in English
  • Good concentration and organisational skills while under pressure
  • Experience implementing scalable and repeatable business processes
  • Proven ability to build relationships with client senior management
  • Proactive approach to large, complex projects; ability to execute autonomously
  • Experience troubleshooting time-critical issues and working with people in a fast-paced, high-intensity and complex environment
  • Strong attention to detail with a willingness to take proactive action

Benefits

  • Competitive salary
  • 25 days paid annual holiday
  • Exciting, fast growing scale-up environment
  • Excellent career growth opportunities
  • Subsidised Headspace subscription
  • Flexibility to work from home
  • 401K, premier insurance coverage and other elite benefits
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Implementation Manager

Proxymity