Implementation Manager

JOIN OUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.

IMPLEMENTATION MANAGER

ProService is seeking an Implementation Manager whose mission is to be a servant leader by providing clear direction to a team of implementation professionals, and driving accountability for the successful implementation of new Clients onto our platform and services. In this role you will foster a culture of excellence, ensuring that all Key Performance Indicators (KPIs) are met and exceeded, while building strong relationships with Clients and collaborating with internal teams.

Your responsibilities include driving the group's focus on Client Experience, ensuring accurate and effective onboarding, and successful adoption of new product implementations. You'll attract, hire, and retain top talent, coaching them to become high-performing teams that drive KPIs and earn client satisfaction. Continuous improvement is key; you'll lead regular reviews of processes to enhance both client experience and operational efficiency.

The Implementation Manager will work alongside 3 other Managers, directly managing a team of 8 and is committed to leading by example, and developing team members to their full potential. In this role, you will be pivotal in creating a highly-engaged, results-oriented culture that fosters growth and positions ProService for scalable success.

WHAT YOU'LL BRING TO THE TEAM

• Experience with implementation (PEO or HCM set-up preferred)

• 1 - 2 years of proven leadership and customer service experience, managing individuals with various skill-levels, tenure, and personalities

• Successful project management skills that achieved set goals and outcomes

• Familiarity with HR and payroll best practices preferred

• Process improvement and program management preferred

WHY YOU'LL LOVE PROSERVICE

• Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews

• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays

• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first

• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!

The base compensation for this position is $85,000 to $100,000 annualized depending on experience and qualifications.

To ensure effective collaboration and alignment with our team's workflow, we require candidates who are based in or willing to work 8am - 5pm Hawaiian Standard Time.

For candidates who are based on Oahu, we support a hybrid working environment requiring 3 days/week in the office, and this position is located in Hawaii-Kai, Honolulu, HI.

We believe in flexibility and are committed to considering all talented applicants, evaluating them based on skill, competency, and cultural fit, rather than solely on geographic location.