The Implementation Manager plays a crucial role in managing the installation and on-going servicing of our systems. After the sale of a system is complete, the Implementation Manager works in conjunction with the Project Deployment Manager is the primary customer contact onsite during implementations.
Manage all project administrative activities of multiple simultaneous projects
Manage and report to various project budgets and timelines
Develop, and mentor Implementation Consultants and project team members
Provides input to IT strategic and tactical planning and high level staffing plans
Plan all aspects of complex software implementation projects and other assignments.
Manage project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change relative to the agreed scope
Work directly with the client project management team throughout all project phases
Conduct customer webinars related to Omnicell products
Proactively identify significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail.
Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates
Review documentation and verify customer assets to provide reliable BI (Business Intelligence) to Sales, Operations and Service
Possess a wide product based knowledge, strong base in interfacing and databases
Ability to facilitate in-person and via webinar with a high level of learning effectiveness and satisfaction by participants
Strong negotiation/problem solving skills
Outstanding interpersonal, written and oral communication skills
Ability to handle multiple projects simultaneously
Detail-oriented, independent and able to adjust to changing priorities
Able to quickly learn new software and functionality of new products
Ability to work collaboratively and enjoy working in a fast-paced technical environment
Proven track record of success in managing multiple projects/multiple presentation deadlines at one time
Ability to multi-task and manage time efficiently
Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company's insurance coverage requirements and have their own vehicle in acceptable working condition.
4+ years of demonstrate project management work experience in healthcare
Pharmacy or clinical operations work experience
Experience effectively presenting technical information to leadership
Working across multiple time zones
Physical demands of the role include bending, sitting, lifting, standing and driving