Implementation Manager

Job Title: Field Performance Advisor (FPA) – Service Delivery Manager About the Role We are seeking a Field Performance Advisor (FPA) to drive supplier performance and ensure quality and efficiency in site construction projects.

As an FPA, you’ll play a critical role in enhancing supplier operations by providing hands-on guidance, conducting site visits, and collaborating with cross-functional teams. Your efforts will help improve crew effectiveness, tool utilization, and quality standards across multiple locations. Key Responsibilities Optimize Supplier Performance : Conduct regular site visits to review performance metrics such as cycle time, quality compliance, and safety.

Identify areas for improvement and collaborate with suppliers to implement corrective actions. Data-Driven Improvements : Analyze site performance data to find inefficiencies and recommend solutions. Share insights with Territory Directors and work closely with suppliers to enhance operations.

On-Site Problem Solving : Act as a field representative, engaging with suppliers to resolve real-time discrepancies and ensure adherence to safety and quality standards. Strategic Planning : Plan daily and weekly supplier visits based on KPIs and market needs to drive overall performance improvements. Process Development : Partner with automation teams to create new tools and adjust current practices, fostering a culture of continuous improvement.

Collaborate Across Markets : Work with other Field Performance Advisors across the country to address systemic issues and propose cross-market improvements, helping set industry standards for supplier performance. What You’ll Bring Experience : 7 years in a related role, preferably in telecommunications, construction management, or supplier performance. Skills : Strong understanding of construction processes, supplier management, and safety compliance (OSHA certification preferred). Communication : Ability to communicate effectively with diverse teams, build relationships with suppliers, and provide clear, actionable feedback.

Analytical Mindset : Comfortable with performance metrics and root-cause analysis to identify improvement opportunities. Problem-Solving : Proactive approach to solving issues on-site and ability to make sound decisions under minimal supervision. Why Join Us?

We value innovative thinkers who thrive in a fast-paced environment. You’ll be joining a team committed to setting high standards and fostering a culture of continuous improvement. Your work will directly impact our ability to deliver top-quality solutions to customers nationwide.

Additional Details Travel : This role involves regular travel to supplier sites. Preferred Qualifications : OSHA 30-hour certification, familiarity with telecommunications equipment, and experience managing third-party contractors.