Implementation Manager

Job Title: Field Performance Advisor (FPA) Location:

Austin, TX area Position Summary: The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers. This role involves regular site visits to consult with Suppliers, address real-time discrepancies, and identify ways to enhance crew effectiveness, tool utilization, and quality.

The FPA will leverage their knowledge and expertise to develop process improvements that can be implemented across sites and markets nationwide. This position requires a proactive approach to partnering with Suppliers and collaborating with internal teams to implement efficient, standardized working methods. Key Responsibilities:

Review and analyze site performance metrics, including cycle time, first-time-right closeout packages (COP), Job Hazard Assessment (JHA) compliance, tool utilization, build quality, and customer-specific requirements. Identify areas for Supplier performance improvement based on-site reviews and metrics analysis; provide feedback to Territory Directors and Suppliers, and collaborate to address issues. Conduct on-site root-cause analysis of performance deficiencies, troubleshoot issues, and implement immediate corrective actions related to safety and construction.

Plan daily and weekly site visits strategically to optimize market performance, considering supplier KPIs, current needs, and other performance metrics. Collaborate with Senior Construction Managers and Project Management teams to evaluate on-site requests, support customer meetings, manage site access, and validate construction drawings. Design and implement process improvements for Supplier construction practices and tool advancements to boost efficiency and quality; collaborate with automation teams to refine tools and processes.

Collect and report supplier performance data to support the development of business cases for process changes and new features. You can build strong relationships with market Suppliers to encourage continuous improvement and effective two-way feedback. Ensure Suppliers understand and adhere to the processes, methods, and tools required by both the company and the customer for assigned sites.

Continuously refine training materials and feedback mechanisms for accurate performance tracking using tools like Site Tracker and Power BI. Support governance activities, including quarterly Supplier business reviews (QBRs), by reporting field findings, performance actions taken, and recommendations for improvement. Behavioral Competencies:

Entrepreneurial and innovative mindset. Ability to operate independently in a fast-paced and dynamic work environment. Strong problem-solving skills with the capacity to make informed decisions.

Collaborative and partnership-oriented approach with Suppliers to drive successful outcomes. Proficiency in understanding and analyzing performance metrics to identify improvement areas. Excellent organizational and planning skills.

Strong leadership and consultative skills. Effective communication skills for working with cross-functional teams and diverse stakeholders. Demonstrates positive work culture and embodies core values.

Typical Interfaces: Internal: Market Project Teams Customer Units (CU) Project Management Environmental Health & Safety (EHS) Automation and Operational Excellence teams People Function External: Customers Third-Party Suppliers Qualifications and Experience:

Minimum of 7 years of relevant industry experience. Bachelor’s degree preferred. Background in providing design solutions and guidance on project sequencing.

Strong knowledge of general construction processes and procedures. Experience in managing and directing contractor suppliers, estimating construction scope, and overseeing work in areas like civil construction, ground infrastructure, L&A (lift & access), backhaul, and maintenance. Ability to enforce construction and quality standards aligned with customer requirements.

Strong communication skills with experience interfacing with customers, property owners, and other stakeholders. Proficiency in contracts, financial acumen, and vendor management. Proven ability to build positive relationships with external partners, including suppliers.

Leadership experience with a track record of guiding teams to high performance. Familiarity with health and safety regulations relevant to telecommunications. Completion of OSHA 30-hour course for the telecommunications industry is required. Prior experience working with telecommunications equipment is a plus.