Implementation Manager

Nextep’s implementation managers are the primary point of contact for our new clients, helping them navigate through the onboarding process and delivering an organized and flawless experience. We are looking for someone who loves to build relationships with company leaders and employees. If you love working with people, are an expert decision maker, and can project manage like a pro, this could be the position for you!

About the role:

• Our implementation team ensures our clients have a flawless first impression of Nextep. By managing the client process for the first 90-120 days, you’ll oversee the client experience and transition them to their new service team. 
• Conduct comprehensive assessments of client needs and requirements. Gather and analyze data to determine the appropriate HR solutions and services required for each client.
• Develop and manage project plans, outlining tasks, milestones, and deliverables. Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation.
• Ideally, you’re a natural communicator and presenter. From trainings and demos to client meetings, you’ll do a lot of talking. 
• The implementation team also works closely with all of our departments, including sales, so you’ll learn all the ins-and-outs of the Nextep experience. 

Requirements

About you:

• You have a strong heart for the best customer experience.
• You have a high school diploma or equivalent.
• You have experience in successfully working with challenging high-level officials within organizations
• Ideally, you have some payroll industry or HRIS experience.

Benefits

About benefits:

• 100% paid health, vision, and dental insurance for employees
• Up to 12 weeks of paid parental leave
• 401(k) matching