Implementation Manager

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary:

As a Implementation Manager at NFP Rx Solution, you will lead initiatives focused on optimizing prescription benefits for self-funded employers. This role requires a deep understanding of prescription benefit management, healthcare regulations, and project management best practices. The successful candidate will collaborate with cross-functional teams to implement tailored solutions, ensuring cost-effective and efficient prescription benefit programs for our clients.

Principal Duties and Responsibilities / Essential Functions:

• Collaborate with clients and internal stakeholders to define project objectives, scope, and deliverables.

• Communicate "Our Value Added Service".

• Proficient on PBM marketplace, including carrier contacts and services.

• Monitor project progress, identify potential risks, and implement mitigation strategies.

• Collaborate with department heads to identify and assign skilled team members to projects.

• Implement and enforce quality assurance processes to ensure deliverables meet client expectations.

• Manage changes to project scope, schedule, and costs effectively.

• Maintain detailed project documentation, including project plans, meeting minutes, and status reports.

• Present a positive image of self and of VPS / NFP, in and out of the office.

Minimum Requirements for Education, Experience, and Certifications/Licenses:

• Bachelor's degree

• Prefer 5 years' experience in PBM or related industry experience in project

Qualifications & Skills:

• Thorough knowledge of the Employee Benefits industry, and PBM specifically

• Ability to interpret industry policies and contract documents, proposals, and other documentation

• Ability to respond efficiently and accurately to common inquiries or complaints from customers or carrier

• Ability to effectively present information to insured clients and their respective carriers

• Excellent oral and written communication skills and command of the English language

• Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division to required tasks

• High degree of critical thinking, organizational and decision making skills

• High degree of initiative

• High degree of attention to detail

• Ability to function independently with minimal supervision

• Ability to prioritize multiple projects and meet objectives and deadlines established by supervisor and clients, often with short turnaround times

• Ability to maintain positive and beneficial relationships with department staff, numerous internal departments, external customers, agents, and subscribers

• Proficient in MS Teams, Excel, Word, Outlook, and PowerPoint

• Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations

Travel:

This position may require travel 5% of the time, with occasional overnight trips.

Physical Demands:

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Able to lift and carry 15 pounds

• Able to work at a desk using computer equipment up to 95% of the time

• Frequent telephone use

NOTE:

The information in this job description indicates the general nature and level of work performed by employees in this classification. It is not a comprehensive list of all duties, responsibilities and/or qualifications required of employees assigned to this position.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.