Implementation Manager

Morningstar Inc. Chicago , IL 60602

Posted 4 days ago

Apply

This Job is not relevant Tell us why

The Group:

The Implementation Manager will partner with our Pre-Sales, Business Development, Information Products, Technology, and Research teams to ensure that Morningstar's solutions are designed effectively to meet our clients' business needs and requirements, delivered on a timely basis and with high quality. This position is based in our Chicago office and is part of the Research Product organization.

The Role:

The initial focus of the role will be on our Enterprise Components business and will eventually expand to include the overall Research Product remit. The primary functions of this role are to understand and document the client's requirements while partnering with our product teams to manage delivery of the solution to the client. The role will also call for coordination with the client through effective communications throughout the implementation phase and to execute a smooth transition plan to ongoing Morningstar support teams at the end of the implementation effort.

Responsibilities:

Deliver high-quality and timely implementations to our clients
Work with internal product owners, business analysts and delivery squads to clearly communicate client business requirements and timeline expectations, monitor implementation progress, provide client and internal stakeholders with regular project status updates, and deliver high quality and timely implementations.
Produce Statement of Work documentation to formalize the client's business, functional and technical requirements and reach a common understanding of the solution between the client and Morningstar product team(s)
Serve as the primary point of contact for clients through the implementation phase; lead regular client calls/meetings and manage client expectations
Identify project risks, develops mitigation plans, and escalate potential impediments.
Ensure and own the client's sign-off on the delivered project and subsequently managing a smooth and timely hand-over to the client service team
Work with product management to incorporate client feedback into our core offerings.
Responsible for a set of projects while ensuring that client objectives are met
Work with team to identify areas for improvement. Lead team/process improvements projects and serve as a subject matter expert in those process/improvement areas.

Qualifications:

Minimum of three years of experience in a client service, project management, or business analyst role.
Excellent writing, communication, problem solving, organizational, and analytical skills.
Ability to work independently and manage competing priorities and deadlines.
A friendly professional demeanor and ability to excel in a highly collaborative team environment.
Knowledge of or exposure to Agile and general software and data architectural principles.
Familiarity with SQL, XML, Web Service, schemas, APIs and JIRA
Familiarity with Morningstar products and capabilities.
A bachelor's degree is required.

Nice to have:

Financial services industry knowledge or prior development experience is a plus.

100_MstarResCanad Morningstar Research, Inc. (Canada) Legal Entity

Show Full Description

See how you match
to the job

Upload my resume

Download the
LiveCareer app and find
your dream job anywhere

Similar Jobs

View All

Want to see jobs matched to your resume?
Upload One Now!

Implementation Manager

Zero Hash

Posted 2 weeks ago

VIEW JOBS About the companyZero Hash is a trailblazing company that facilitates the storage of digital assets, on and off-chain settlement, and verifiable proof of assets for transactions. We're backed by Point72 Ventures, Bain Capital, NYCA Partners, DriveWealth, Struck Capital, TradeStation, and tastyworks.Our mission is to empower innovators by delivering access to the financial system 2.0. Zero Hash enables businesses to focus on building experiences and products. We empower companies to offer a suite of digital assets, provide the rails to the 2.0 payment processors, give platforms the ability to facilitate instantaneous cross-border payments, and eliminate complexity in moving assets for the world's largest liquidity providers.About the roleThe Client Services team at Zero Hash acts as the customer's trusted advisor and partner, building and growing an ongoing healthy relationship with each customer. Team members are responsible for onboarding new businesses, preserving current business, facilitating daily operations, and opening doors for additional opportunities. The team is currently split into three verticals: Platform Solutions, Settlement Operations, and Customer Experience.Implementations manage the full post-sales engagement with the customer, leading the implementation process and owning the post-deployment relationship. The Implementation Manager also works closely with Client Services to roll out complex new use cases and new projects with existing customers. Successful candidates will be excited by the challenges of learning a highly technical product, leading complex implementation projects, building relationships with customers, and driving real improvement in customer operations through our solutions.This role reports to the Head of Implementations.Responsibilities<ul><li>Work closely with customers to build and execute effective onboarding project plans for new implementations; monitor project timelines and ensure milestones are met</li><li>Act as the liaison between customers and Zero Hash during implementation to investigate and prioritize issues, remove project blockers, elicit feedback, and present customers with new opportunities</li><li>Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Strategic Account Manager</li><li>Consult regularly with customers to fully understand their needs and solve their pain points, building rapport with key stakeholders at all levels (including C-level)</li><li>Monitor customer health to stay ahead of challenges and continually expand product adoption</li><li>Build product expertise by engaging with the product, investigating technical concepts, and actively seeking deeper product understanding</li><li>Work closely with the Product team to advocate for new feature requests and ensure customer feedback is incorporated into product roadmap planning</li></ul>Requirements<ul><li>3+ years of experience in B2B SaaS as customer success / implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.</li><li>Professional experience at a SaaS fintech company (e.g. banking-as-a-service, brokerage-as-a-service, payment-as-a-service business)</li><li>Strong project management skills with experience leading complex projects involving large, multi-layer teams with internal and external stakeholders</li><li>Self-starter able to take on tasks with minimal oversight and guidance</li><li>Excellent communication (written and verbal) and presentation skills, both internally and externally</li><li>Ability to interact with enterprise customer teams at various levels of technical and non-technical depth</li><li>Ability to clearly articulate technical topics to a non-technical audience</li><li>Strategic thinker and ability to analyze client needs to drive additional value</li><li>Collaborate with the sales team by identifying and driving cross-selling opportunities</li><li>Becoming familiar with our offerings and staying apprised of the marketplace</li><li>Drive a seamless client experience by working cross-functionally with sales, product, and client service teams</li><li>Manage customer relationships and escalations through a solution-oriented approach</li><li>Maintain customer satisfaction by engaging appropriate stakeholders, removing roadblocks, and advocating internally to drive product initiatives</li></ul>Nice to have<ul><li>Hands-on experience with SQL, Javascript, Python, and/or Golang.</li><li>Hands-on experience with web APIs, you understand web architecture and how data passes between systems.</li></ul>Benefits offeredWe believe that the best way to succeed is by having a happy, motivated, and healthy team. We offer the following benefits:<ul><li>Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums</li><li>Mental health and wellness program</li><li>Equity ownership</li><li>Vision Insurance</li><li>Dental Insurance</li><li>Maternity & Paternity leave</li><li>Visa sponsorship</li><li>401k</li></ul>The Zero Hash CultureAll employees at Zero Hash are guided by the following characteristics and core principles:<ul><li>Independence - an ability to work alone. There is no micromanaging here. Join Zero Hash, pitch ideas and shape the work you do. You will be given responsibility from day one.</li><li>Vision - an ability to see the broader picture. We are innovating quickly and challenging the status quo. Seeing where we fit in is critical in making it a reality.</li><li>Positivity - a good attitude and respect for others. We're teammates, not co-workers.</li><li>Ambition - an ability and a passion for learning and getting things done. We will champion you, challenge you, and push you to achieve your best - and we expect the same in return.</li><li>Empathy - an ability to understand the customer. We do not build products for industry, but with industry. Learn our markets and speak to our end-users.</li><li>Adaptability - an ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.</li></ul>For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

Manager Service Delivery Implementation

Northern Trust

Posted 1 week ago

VIEW JOBS Description -This role is an upper management position that will report directly to the Director Cybersecurity Service Delivery & Operations. This position requires a forward-thinking leader that will challenge status quo; transform process, tools and ways of thinking; and drive operational excellence throughout cybersecurity organization.Responsibilities:Overseeing and managing the availability, usability and reliability of all Cybersecurity's owned technology globally. This includes ensuring that all cybersecurity services and applications are stable and available for use, alignment with Service Delivery Develop, implement, operate and enforce best practices based on industry standards. Drive compliance to technology standards, cybersecurity controls and policies.<ul><li>Partner with Cybersecurity service owners to align IT Operations management process, procedures and technology with service delivery</li><li>Implements and identifies improvements to operational effectiveness and efficiency</li><li>Mature cyber security operations focus from firefighting to active monitoring</li><li>Manage IT cybersecurity vendors, contracts and service level agreements and perform vendor risk assessments</li><li>Certify business continuity and disaster recovery efforts of cybersecurity IT systems</li><li>Participate in internal and external audits; oversee and coordinate responses to audit</li><li>Manage cybersecurity service delivery & operations team members, including performance and training assessments.</li><li>Assist in the development of IT staffing plan and professional growth</li><li>Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies</li><li>Manage BAU activities according to maintenance service plans, delivers operational reports at regular cadence</li><li>Maintain professional and technical knowledge through continued education, training and attendance of educational workshops, reviewing professional publications, networking and participation aver operating system</li><li>Carries out activities that are large in scope, cross-functional and multi-regional</li><li>Responsible for adherence to SLAs/OLAs for both Level 1 and Level 2 operational activities</li><li>Responsible for direct interaction with different functions and/or management</li></ul>Qualifications -<ul><li>A College or University degree and/or relevant proven work experience in the area of Computer Science or relevant work experience.</li><li>10+ years of experience using data to drive decision-making and improving operations, communicating to Executives, both internal and external, and leading / managing teams.</li><li>3+ years supporting Enterprise Software and/or Cloud based technologies</li><li>Customer Focused. Demonstrated results in delivering consistent results in terms of responsiveness, resolution, and CSAT at scale.</li><li>Excellent Communicator. Excellent verbal and written skills (specifically in the documentation and presentation of findings), as the role requires heavy interaction with customers, Splunk leadership (at all levels), external vendors, and other strategic partners. Clearly explain highly technical issues to a non-technical audience.</li><li>Ability to influence and persuade internal partners without formal authority.</li><li>Experience managing a global, hybrid team</li><li>Demonstrated ability to quickly adapt in dynamic environments.</li><li>Possess a bias for action - willing to move rapidly and decisively to resolve customer issues.</li><li>A consistent track record of successfully delivering initiatives from conception through completion.</li><li>Expertise in incident management industry standard methodologies, including ITIL.</li><li>5+ years in major incident management preferred</li><li>Experience working across geographies and functional teams (e.g., Engineering, Product Management, Operations, Client Success, Global Support).</li><li>Solid understanding of web application, mainframe, network, workstation and server security configuration</li><li>Experience and hands-on skills with operating systems like UNIX, Linux or Windows.</li><li>Proven experience working with commercial applications and/or platforms (security preferred).</li><li>5+ years of experience as an information security architect, a plus</li><li>Splunk product experience (or similar)</li><li>Experience with tools such as Remedy, ServiceNow, Catchpoint, Dynatrace, Moogsoft, Pandora, JIRA, Azure SDO</li><li>Functional/Industry Knowledge, such as IT audit, IT Risk Management and Information Security is a plus</li></ul>Additional Information

UKG Kronos Implementation Consultant

RJ Reliance

Posted Yesterday

VIEW JOBS UKG / Kronos Implementation ConsultantWe are currently seeking an experienced and motivated individual to be our next UKG / Kronos Implementation Consultant and join our growing team headquartered in Chicago, IL. This position is fully remote, but client site visits may be necessary once covid restrictions are lifted..Who We Are:We bring highly specialized Human Capital Management (HCM) technology and services to enterprise-level clients. Specializing in the HR, payroll, and workforce management industry segments, we enable clients in all 50 states and across the world to optimize their people, systems, and processes unlike any other vendor in the space. Our fast-growing organization is looking to build our team of experts, giving them the freedom to take leadership and develop professionally while working with a diverse array of clients, technologies, and services. We provide industry-best consultants and breakthrough technologies into the HCM space and have a motivated team to further accelerate our expansion in the marketplace.About the RoleThis UKG / Kronos Implementation Consultant focuses on the following key areas:<ul><li>Facilitate the design, configuration, and implementation of Kronos Workforce Central solutions for our clients and implementation partners.</li></ul>What you'll do:Core duties and responsibilities include the following. Other duties may be assigned by management.<ul><li>Support UKG / Kronos implementations, upgrades, and/or enhancements as a technical subject matter expert</li><li>Facilitating the configuration and implementation of UKG / Kronos solutions in multiple environments</li><li>Develop UKG / Kronos integrations (WIM) in alignment with UKG / Kronos best practices</li><li>Coordinate the testing of UKG / Kronos configuration and integrated solutions</li><li>Partner with client team members to ensure go-live and post-live success</li><li>Traveling to client-sites as requested by the client or as required once covid restrictions are listed</li></ul>Education and Experience:Required:<ul><li>Prior participation in multiple UKG / Kronos implementations (or major projects) for large, enterprise firms</li><li>Deep expertise with UKG / Kronos WFC setup including Timekeeper, Accruals, Device Manager, Attestation, and Security/Access Profiles</li><li>Expertise working with UKG / Kronos database queries (SQL) and developing/deploying new integrations using WIM</li><li>Exposure to on-premise architecture preferred</li><li>2+ years of experience in Workforce Management, Payroll, and/or HR technology</li><li>Strong understanding of software development and testing methodologies</li><li>Strong interpersonal skills and professional mentality for a client-facing role</li><li>Good organizational and communication skills in English</li></ul>Preferred:<ul><li>Workforce Dimensions strongly preferred</li></ul>Company Offers:<ul><li>Competitive salary and compensation plan, will commensurate with experience</li><li>Remote working environment</li><li>Flexible scheduling for work-life balance</li><li>Opportunities and support for professional and technical development</li><li>Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k plan; paid vacation, sick days, and holidays)</li></ul>We are an Equal Opportunity Employer!

Apply