Implementation Manager

Description

It's 2024, and we believe that health benefits should be as simple as breathing. Welcome to Healthee - your digital compass to navigate the vast world of healthcare benefits. Imagine discovering your coverage, identifying the right provider, understanding your costs, and booking an appointment-all in the time it takes to send a tweet! That's what we do, and we do it in 27 seconds flat.

Our quest is to redefine healthcare experiences for employees worldwide through our cutting-edge AI platform, ensuring they not only navigate but truly optimize their health plans.

Are you driven by a mission to make a difference? Dive in!

Position Overview

Healthee is looking for its first Implementation Manager to join the Customer Experience team. As an Implementation Manager, you will primarily be responsible for the successful onboarding of new Healthee clients. Reporting directly to the VP of Customer Services, you will have the opportunity to help build and refine Healthee's current implementation process.

Responsibilities

• Lead pre-sale scoping and discovery conversations, in partnership with the sales and product teams

• Lead documentation collection, system integration and configuration, and testing for assigned implementations

• Act is main point of contact for client escalations post go-live, prior to steady state status

• Become subject matter expert in integrations with HRIS platforms to identify ways to better collect and automate the required data exchange

• Act as lead project manager, responsible for all aspects of the onboarding process

• Lead reanalysis process for steady state clients that are updating their benefits plans

• Work cross-functionally with sales, product/engineering, data, and customer success to identify and support continuous improvements to Healthee's platform and processes

• Document implementation details and best practices

• Mentor newly hired team members

Requirements

• 3 - 5+ years of experience implementing SaaS solutions

• Experience supporting clients during the sales cycle

• Ability to support multiple implementations simultaneously

• Experience developing and completing test scripts to confirm configuration and data accuracy prior to go-live

• Comfortable working in a fast-paced startup environment with continuous change and process improvement

• Experience working with enterprise level customers, frequently interacting with c-level executives

• Experience supporting basic reporting writing, sFTP, and API discussions

• Ability to travel as needed (<20%)

Preferred Qualifications

• Experience working in the healthcare and/or healthcare benefits industry

• Experience working with top PEO and/or HRIS platforms

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Hybrid Work

• Wellness Resources

• Stock Option Plan

• Performance Bonus

Healthee is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Salary:

For New York City-based hires only: Compensation Range: $120K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive performance bonus and equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.