Implementation Manager (Health Systems)

Description

Company

Nym empowers healthcare providers with AI-based solutions that simplify healthcare administration and optimize revenue cycle management processes.

Our interdisciplinary team has developed innovative technology that can understand clinical language and provides an entirely new way of analyzing and decoding medical records into clear, concise, and actionable information.

Nym currently leverages this technology to fully automate medical coding, bringing greater efficiency, accuracy, and cost savings to revenue cycle management. Our autonomous coding engine has the capabilities to support six different specialty areas including emergency medicine, radiology, outpatient surgery, outpatient visits, inpatient professional services, and urgent care.

At Nym, the future is bright. Our engine currently processes over 5.5 million charts annually in more than 250 healthcare facilities across the US, enabling clinical and administrative teams to spend more time focused on patient care. We are backed by top-tier VCs and growing rapidly, with offices in New York City and Tel Aviv.

Join us!

Role and Responsibilities

As the Implementation Manager, you will:

• Guide customers through Nym's implementation process, including aligning customers on the process / needs, coordinating with internal Nym resources to ensure efficient execution of implementation, and developing and improving client-facing documentation.

• Directly own client relationships and day-to-day client engagement from contract signature through to support transition.

• Serve as a trusted advisor to our customers; facilitate data / analytical sessions, identify value-add features and workflows, and contribute / own preparation and execution of virtual and onsite client meetings.

• Contribute to defining and shaping Nym's strategic, iterative approach to building long-term relationships with our customers, beginning with our implementation process.

• Become a subject matter expert on Nym's offerings and revenue cycle management; reliably represent our capabilities to advance the adoption of Nym's engine.

• Collect customer feedback (qualitative and quantitative) and understand how customers interact with Nym; identify trends and formulate recommendations for improving our processes and product offerings.

• Act as the voice of the customer across internal functional groups; advocate for customer needs and ideas internally and work cross-functionally to achieve desired outcomes for customers.

• Raise internal visibility around customer status and metrics to drive internal priority alignment with customer needs, immediately following go-live.

• Build an understanding of the customer and the broader market to support advancement of Nym initiatives and priorities.

• Design, implement, test, and document innovative strategies to drive customer engagement and satisfaction.

Requirements

Requirements:

• You have 3+ years experience in client-facing roles, delivering products, services, and analyses, preferably to healthcare customers, with increasing responsibility.

• You have a track record of rigorously prioritizing, managing project timelines, conducting data analyses, leading client communications, and promoting cross-functional team collaboration.

• You have revenue cycle management and/or medical coding experience.

• You have a passion for working for an early-stage healthcare company and you are comfortable with navigating ambiguity.

• You're always curious to learn more, with an analytical approach to problem solving and an aptitude for seeking and giving candid feedback.

• You thrive in a collaborative, diverse, cross-functional environment.

• Located in Eastern Time (preferred) or Central Time Zone.

• You are willing to travel to clients for key meetings and occasionally to Nym HQ in New York City.