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Implementation Manager

Expired Job

Fourkites Chicago , IL 60290

Posted 2 months ago

About the Role
The FourKites platform offers a unique approach to tracking freight and managing exceptions - it connects to ELD/GPS devices already installed in trucks to provide reliable location updates in real-time. The Implementation process is one of the most critical phases in a clients lifecycle. The Implementation Manager is the face and voice of each new client account, responsible for managing simultaneous Implementations in flight.

Responsible for leading and executing the implementation of our Enterprise level customers to the FourKites platform
Maintain responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe
Create and maintain project plans for each customer
Lead web-based kick-off meetings and customer trainings
Implement multiple customers simultaneously
Provide support to Account Executives + Sales Engineers during the Sales cycle
Create and maintain standardized documentation around internal and external processes
Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
Ability to speak knowledgeably on all technical integration options available within implementation
Create customized training packages to present in both web-based and onsite forums
Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
Ability to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
Support Sales Engineers during prospects pilot engagement with FourKites
Configure the FourKites platform, to fit the clients needs and requirements
Facilitate hand-off from Sales to Implementation
Facilitate hand-off from Implementation to Customer Success
Assist in the training and onboarding of new members to the Implementation team
Ensure all metrics within the Implementation page in Salesforce are accurate and up-to-date
Experience requirements:
4 years of experience in software implementation or project management
Bachelors Degree
Excellent ability to multi-task and prioritize workload
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
Excellent ability to multi-task and prioritize workload
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to

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Implementation Manager

Expired Job