Implementation Manager

Fedex Indianapolis , IN 46218

Posted 2 weeks ago

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.

We Have.

  • A strong FedEx brand consistently ranked among the world's most admired and trusted employers.

  • A top notch leadership team with the experience needed to grow and develop your career.

  • An open mind for new ideas and creative methods.

  • A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary.

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products' installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.

This position will be responsible for..

  • Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.

  • Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.

  • Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project

  • Implement complex business requirements through a variety of tools and technologies.

  • Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans

  • Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.

  • Sign-off on and test Standard Operating Procedures (SOP's) through partnership with IT

  • Ensure smooth transition to operations post go-live and ramp-up

  • Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.

  • Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.

  • Work closely with project managers to identify potential issues and risks.

  • Create documentation that enables the transition from implementation to post implementation support.

  • Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.

  • Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering function as necessary.

You might be a great fit if.

Education/Experience

  • Bachelor's Degree in related field preferred and 8 years of relevant experience.

  • In lieu of degree, high school diploma or GED and 10 years of relevant experience.

  • Direct customer facing and implementation delivery experience.

  • Ability to quickly learn new concepts and technologies and convert them into customer solutions.

  • Excellent oral and written communication skills.

  • Possess the ability to motivate and maintain effective working relationships.

  • Ability to rely on experience and judgment to plan and accomplish goals.

  • Experience managing others including contractors and suppliers.

  • Customer service driven

  • Analytical and problem-solving aptitude

  • Combination of office and on-site work with the ability to travel 75% or more of the time throughout the United States and Canada (additional international travel may also be required)

Physical/Cognitive Requirements

With or without accommodation:

  • Ability to follow policies and procedures.

  • Ability to read, write and interpret technical information.

  • Ability to add, subtract, multiply and divide.

  • Ability to use hands to manipulate, handle, or feel.

  • Ability to sit/walk/stand for up to 8 hours per day.

  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus

ADA FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job ID: 23366

Schedule: Full-time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ultimate Software Payroll Implementation Consultant
New!

Sability

Posted Today

VIEW JOBS 3/25/2019 12:00:00 AM 2019-06-23T00:00 <strong>UltiPro HR / Ultimate Software Payroll Systems Implementation Consultant</strong><br /> <strong>Location:</strong> Virtual, Remote - No relocation required<br /> <strong>Travel</strong>: up to 50%<br /> <br /> <b>Job Description:</b><br /> Sability is looking for experienced professionals to join our HRMS/Payroll consulting and software implementation team. As a Sability consultant, you will be responsible for assisting clients with the implementation of Ultimate Software's UltiPro HCM solution, including requirements gathering, process design, system configuration, testing, and go-live. This is a functional consulting position; however knowledge of the technical aspects of software implementations such as System Integration or Report Writing is a plus. Qualified candidates will possess outstanding customer service skills as well as strong analytical skills.<br /> <br /> <b>Responsibilities: </b><br /> · Lead client kick-off and requirements gathering meetings<br /> · Provide product and subject matter expertise to client<br /> · Manage project scope and budget<u5:p></u5:p><o:p></o:p> · Create and maintain requirements documentation and project plan<br /> · Write functional specifications for customizations and manage the testing and acceptance of the delivered solutions<br /> · Create data mapping from source system(s) to UltiPro<br /> · Validate data conversion<br /> · Gain customer authorization on all Work Reports<br /> · Participate in parallel cycles<br /> · Balance clients payroll and prepare turn-over documentation <div class="MsoNormal"><br /> <b>Skills/Requirements</b><br /> · Minimum 1+ years experience implementing UltiPro<br /> · Proven leadership and project management skills<br /> · Strong oral and written communication skills<br /> · Experience working independently without daily supervision<br /> · Ability to multitask between different projects and clients<br /> · Highly motivated and team oriented<br /> · Bachelors Degree in related field required<br /> · Consulting experience preferred<br /> · Human Resource and Payroll Experience (CPP/SPHR) preferred<br /> <br /> <strong>SABILTIY: </strong><br /> Sability is a Human Capital Management strategy and software services Consultancy. We specialize in HCM and WFM System Selection, Design and Implementation of systems such as Kronos, Infor Workbrain, Ceridian Dayforce and Ultimate Software UltiPro. Experienced HCM consultants choose Sability for our flexible work environment and sense of pride and ownership in the success of our clients. We offer virtual fulltime employment opportunities across the US and Canada and are a five-time recipient of SHRM’s “When Work Works” award for workplace flexibility. As a high-growth company, we have also been recognized as a member of the Inc. 5000 and one of Inc. Magazine’s 2017 Best Workplaces.</div> Sability Indianapolis IN

Implementation Manager

Fedex