Implementation Manager

Implementation Manager

Department: Customer Success

Employment Type:Permanent - Full Tim
e

Location: US - Boston

Reporting To: David Millward

Description

Why Join Us?

At Exclaimer, we are passionate about delivering exceptional customer experiences. As an Onboarding Manager (US), you will play a critical role in ensuring our enterprise and mid-market customers are set up for success from day one. You'll work in a collaborative environment where your technical skills and customer focus will drive Exclaimer adoption and foster long-term customer relationships.

Position Overview:

We are seeking a highly motivated and technically skilled Onboarding Manager (US) to guide enterprise and mid-market customers through the onboarding process for Exclaimer. You'll ensure smooth integration with systems such as Microsoft 365, Google Workspace, and other platforms, driving early value and full product adoption.

Key Responsibilities

• Kickoff & Planning: Lead personalized onboarding kickoff meetings for enterprise and mid-market customers, defining success metrics and aligning on goals.
• Account Setup & Configuration: Configure accounts, roles, permissions, and signature templates for large-scale deployments.
• Integration & Testing: Manage integrations with Microsoft 365, Google Workspace, and troubleshoot technical issues across platforms.
• Training & Enablement: Conduct admin and end-user training, providing tailored resources for enterprise needs.
• Rollout & Support: Oversee full-scale signature deployment, providing ongoing support to ensure customers are independent and successful with Exclaimer.

Skills, Knowledge and Expertise

Required:

• Proficient in Microsoft 365, Google Workspace, Windows, and email authentication protocols (DKIM, SPF, DMARC).
• Proven ability to troubleshoot integration and system compatibility issues in complex environments.
• Strong verbal and written communication skills, able to simplify technical concepts for non-technical users.
• Proven ability to build and maintain strong relationships with enterprise and mid-market customers.
• Ability to manage multiple large-scale onboarding projects simultaneously, ensuring timely delivery.
• Strong critical thinking and problem-solving skills for resolving technical challenges in complex customer environments.
• Experience delivering admin and end-user training, ensuring customer independence in managing the product.

Desired:

• Previous experience working with enterprise or mid-market customers in a SaaS environment.
• Familiarity with change management practices to support customers through product transitions.
• Experience assisting customers with data migrations and syncing large user bases (e.g., Azure AD).
• Experience with PowerShell

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.