Implementation Manager

Early Warning Services, LLC Chicago , IL 60602

Posted 3 months ago

Come build the next-gen fintech at Zelle, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ in Scottsdale, AZ - plus growing presences in San Francisco, New York City, and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle.

Overall Purpose

Responsible for the management of standard and advanced projects related to new Product Solutions to new and existing customers. Work encompasses the entire project life cycle: kick-off, data gathering, certification and training. Provides support to Customers and Internal Partners throughout a project and integrates work efforts with Sales and Technology. Follows established communication and documentation requirements to complete projects in a timely and cost effective manner.

Essential Functions

Project Management: Utilizes and maintains existing task plans on assigned projects. Coordinates project efforts with the customer's project management teams and internal stakeholders and partners. Coordinates testing and certification activities. Drives a strong communication discipline to create transparency and awareness for project milestone status and any risks that may arise. May work across multiple Product Solutions.

Communication: Hosts project meetings and delivers meeting agendas, minutes and action items. Uses active listening skills to capture accurate information related to all project work efforts. Clearly communicates in verbal and written fashions to provide accurate and timely updates to required audiences and systems of record. Continually keeps customers, internal partners and department management informed on project status and any potential risks.

Analytical Skills: Utilizes knowledge of company products, department's policies and procedure and documented project plans to identify risks and solutions related to projects. Gathers insight from internal partners and team management to form recommendations and solutions.

Supports the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

  • Education and experience typically obtained through completion of a Bachelor's Degree in Business Administration, Operations Management or related field.

  • Proven Project Management experience which includes leadership skills required to manage multiple projects concurrently, and proficiency with prioritization, organization, problem solving skills and has strong analytical aptitude. Ability to balance multiple Product Solution projects.

  • Excellent interpersonal skills, ability to work as a team member. Exceptional written and verbal skills. Demonstrates the ability to communicate internally and externally at senior levels.

  • Strong PC skills: Word, Excel, PowerPoint, Outlook.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Manages standard and advanced projects with a focus on exceeding SLAs

  • Exemplary verbal and written communication skills, with proven success managing external client relationships.

  • Willing to travel to customers or other locations when necessary.

  • Background and drug screen.

Preferred Qualifications

  • Financial services / banking experience, especially with payments / DDA systems

  • Experience with both waterfall and agile approaches to project management

  • Professional services / consulting experience.

  • Additional related education and/or experience preferred.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

  • Healthcare Coverage

-Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

  • 401(k) Retirement Plan

-Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.

  • Parental Leave
  • 12 weeks paid leave plus access to Maven Maternity
  • Paid Time Off
  • Unlimited Time Off* starting on Day 1, plus 11 paid company holidays
  • Employee Assistance Program
  • Resources and tools to help you and your family find a solution to whatever life throws at you.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

  • Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.

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Implementation Manager

Early Warning Services, LLC