DHL (Deutsche Post) San Jose , CA 95111
Posted 2 days ago
Salary range $74K-$142K
Implementation Manager (Technology Sector Business Unit)
This position will travel up to 75% on the West Coast.
Lead the operations efforts for new business pursuits, working hand in hand with the business development lead. Responsibilities would include
Design validation to include productivities, process times and staffing / shift plans
Commercial negotiation on KPI's and other operational focused contract elements
Construction of the site ops team and coordination of the non-site based implementation support team.
Executive updates on progress and challenges
Oversight of the support functions (HR, construction, etc.) working the project
Implementation Manager will lead the process from RFP through implementation and up to 6 months post implementation.
Will serve as acting / co-GM while any newly hired GM is brought up to speed and can have the operation handed off.
Implementation Manager
Are you a passionate leader looking for autonomy and exciting career possibilities?Do you take an energetic and resourceful approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers?Do you enjoy coaching and developing people to do things they didn't know were possible?
If so, DHL Supply Chain has the opportunity for you.
Job Description
Responsible for assisting in the development and the direct implementation of methods and procedures during start-ups, implementations and go-live. Provides support to the General Manager and Operations team. Facilitates in the definition of project specifics through use of internal process and programs, conducting workshops and engaging in project kick-off meetings (internal and customer).
Design validation to include Cost model / CoO productivities, process times and staffing / shift plans
Assist and develop training programs and materials
Partner with BUIT in early development of Test Scripts and conduct UAT
Support the governance of Cutover Plan by working closely with Project Delivery TeamEvaluate Operational start up team for proper roles and responsibilities based upon implementation requirements
Ensure that statistical reports are applied for measuring processes, productivity and efficiency
Facilitate workshops (SIPOC) to develop and document current / future process flows
Drive identification, prioritization and quantification of risks
Aid in development, review and approval of key operational reports
Participate in cross-functional teams to solve business problems and abate risks
Participate with testing of automated and warehouse managements systems including conducting user acceptance testing, (UAT) and business process validation
Monitor and report any start-up scope change
Perform operational observations during go-live/start-up
Required Education and Experience
Bachelor's degree with focus in logistics, business management, engineering or systems
Project Management Professional Certification (PMP) - preferred
2+ years industry; working in a project based environment
Excellent change management skills
Solid understanding of Supply Chain Concepts
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
DHL (Deutsche Post)