Implementation Manager

Description:

CINC's Implementation Managers own onboarding, implementation, and the well-being of CINC's new clients. Implementation Managers are directly responsible for driving client adoption and success through strategic management, adoption recommendations, and building lasting business relationships. The ideal candidate will be as passionate about CINC's solutions as they are about providing an exceptional experience for every client.

Responsibilities:

• Serve as the primary point of contact for assigned clients during setup & implementation period
• Build implementation plan based on client's individual structure & goals; ensure milestones are met for optimal client success
• Act as liaison between internal teams to ensure client needs are being met; coordinating amongst Compliance, Training, Client Marketing, and Technical Support
• Act as trusted advisor and subject matter expert to clients in relation to the full suite of CINC products, solutions, and best practices

Build strong, trust-based relationships with clients to drive product adoption and drive results toward continued business growth and high client satisfaction

• Determine when the client has completed the implementation period and hand-off to Account Manager

What We Are Looking For

• 2+ years of account management and product management in a SaaS organization
• Bachelor's degree in a related field preferred
• Demonstrated ability to manage a high volume of activities and clients with varying priorities
• Desire and ability to be a hands-on contributor
• Strong communicator who can give an excellent presentation and write an eloquent email
• Strong understanding of the web, HTML, browsers, cross-browser compatibility, etc.
• Empathy with a flair for understanding what a client really needs and why they need it
• Ability to work with cross-functional teams
• Demonstrated ability to create, develop, and enhance customer relationships
• Self-starter
• Commitment to CINC's mission and core values
• Experience with Salesforce Zoom preferred
• Experience with remote technology tools such as SalesLoft is a plus
• Real estate knowledge preferred, but not required
• Proven record of successfully being measured on retention/churn, satisfaction, adoption, usage, and upsell goals