Implementation Manager

Bluesky Resource Solutions Atlanta , GA 30301

Posted 2 weeks ago

Do you have Implementation Management skills? Looking for a unique opportunity to join a startup during a stage of rapid growth and meaningfully participate in the company's success?

Are you a self-starter, a creative problem solver, strategic and be willing to go above and beyond for client satisfaction? If so review the details of this exciting position below:

As the Implementation Manager you will:

  • Work closely with team members to ensure smooth client transition from onboarding and implementation stages to using and gaining value long-term

  • Build strong, trusted relationship with key individuals within the client's organization, including end users and executives / decision makers

  • Use a proactive approach to keep clients informed of all product enhancements and product roadmap that will enhance their business

  • Drive adoption of our client's software through client's organization, seek additional teams or areas that could be leveraging platform if they are not already

  • Work cross-functionally with strategic and technical colleagues to coordinate timely follow-up on requests, issues, and open questions from clients

  • Act as voice of the client, communicating needs or feature requests internally to influence future roadmap enhancements

Requirements:

  • 4+ years of relevant Customer Success or Implementation experience

  • Dynamic personality who can build rapport with customers of all levels of technical experience

  • Strong presentation skills and exceptional written and verbal communication

  • Organizational skills and ability to juggle several requests and clients at once

  • Organized, reliable, and dependable.

  • Self-motivated and driven; a problem solver and the ability and desire to work in a dynamic challenging startup environment

  • Unrelenting passion for customer success

  • Experience or understanding of Salesforce.com, commission plans, and calculations

  • Bachelor's Degree or equivalent experience

Nice to Have:

  • Sales ops, especially familiarity with Salesforce (from an admin perspective)

  • Technical expertise (SQL/database, scripting, light coding, etc.)

  • Basic accounting / finance understanding

  • Interest in startups, tech, and finance

Reach out to me by sending your resume and let's work together to get you in this role today!!

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Implementation Manager

Bluesky Resource Solutions