Implementation Manager

Allianz Munich , ND 58352

Posted 2 weeks ago

The Markets Division of Allianz Partners has the leadership over all market activities (countries and regions steering) as well as regional and local sales. With a focus on customer activation and growth, the Markets Division fosters cross-Line of Business steering of all customer-related activities.

What you do

Within this divison, the Global Client Segments team cooperates with a number of leading global brands in the Retail, Telco and Financial Services sectors; both on and off line. This position is a terrific opportunity to drive the implementation of multi-country, multi-line business programs within a multi-national team in B2B2C insurance distribution for a market leader. You will be working at the centre of the business, close to customers and across all business functions. Your main responsibilities will be:

  • Supporting the Account Management Team to project manage and onboard new business partners from acquisition through program design and implementation through to Go-Live launch.

  • Close liaison and collaboration with other departments including Legal, Operations, IT, Regulatory Compliance, Finance and Underwriting on both project and run topics

  • Liaison with Third Party vendors

  • Understanding and codifying Customer Journeys for subscription, cancellation and claims

  • Communication interface to internal/external stakeholders in a fast paced international environment to develop/ implement action plans

What you bring

  • 3-5 years of experience in project and process management within an Insurance environment

  • Experience in establishing efficient processes and standard operating procedures including monitoring & reporting.

  • Knowledge / experience of on line and off line sales processes and customer journeys in the Banking, Insurance, Telco and Mobile Devices/ Consumer Electronics/ Appliances sectors an advantage

  • Detailed experience of development of SMART monitoring and reporting across multiple SLAs/ KPIs

  • Proven team-player with strong interpersonal skills (communication, cultural empathy)

  • Strong analytical, problem-solving and conceptual capabilities - Organizational skills with attention to detail

  • Customer Focused - going the extra mile to 'get the job done' for the business partner and customer

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health & life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what your believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

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Implementation Manager