Implementation Engineer, North America

About Proscia

Pathology is at the center of medicine, and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology's transition from microscope to images, and to use that data to change the way we think about cancer. We can't change medicine alone. That's why we're looking for curious thinkers. Big dreamers. Developers, evangelists, pathologists, and scientists. Exceptional talent to help us use great power for good and advance humankind.

At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists, who work on the front lines of fighting big enemies, like cancer, for patients around the globe. To accelerate our vision, Proscia has raised capital from great investors like Highline Capital Management, Emerald Development Managers, Triangle Peak Partners, Alpha Intelligence Capital, Scale Venture Partners, Hitachi Ventures, Flybridge, and more.

About the role

In this role, you will deliver exceptional healthcare professional services to our customers looking to get started efficiently on our platform. Implementation Engineers engage with customers to provide installation, migration, and advisory services. They handle installations across On-Premise, Proscia SaaS, and major cloud solutions and conduct migrations from customer storage solutions to Proscia's Enterprise Platform. This position is critical to ensuring our customer's success on our platform and is a major part of the implementation team. Implementation Engineers are expected to be able to interface not only with the customer but also with several internal Proscia teams, such as others in Professional Services, Sales, Product, Engineering, and other internal teams. This position is perfect for a technologist obsessed with positive customer outcomes.

Key Responsibilities

As a Customer Experience team member, your focus will be on the North American region.

As an Implementation Engineer, your responsibilities are:

• Project participation, communication, integration, and installation for customer deployments.

• Working closely with the Solution Architects to transform architecture and design into technical configurations

• Successful implementation and customer acceptance of the delivered digital pathology solution within the agreed-upon time frame.

• Configuring our customer's technical specifications, integration requirements, and interface preferences during customer implementations.

• Resolving technical issues during installation phases for fast and efficient deployments.

• Collaborating with product and engineering teams to provide further support and advance feature requests.

• Reviewing customer feedback, compiling and analyzing data, and recommending technical changes as appropriate.

What are we seeking

To be successful as an Implementation Engineer, you will have the following:

Technical Requirements:

• Experience with Linux (RHEL, CentOS, or Ubuntu) and Windows operating systems, including running scripts and commands in a shell environment.

• Familiarity with web-based application architecture and related networking, e.g. SSL certificates and DNS.

• Familiarity with AWS and Azure infrastructure as a service, e.g. EC2, S3, RDS.

• Experience with storage solutions such as Azure Blob, AWS S3, NFS, etc.

• Experience with running containerized applications using Docker or Kubernetes.

Additional Requirements:

• At least 5+ years of experience in enterprise IT solutions.

• A technical leader who is constantly looking for ways to improve

• Strong communicator comfortable speaking with our customers

• Strong business acumen with an ability to identify and articulate key value to customers

• Comfortable presenting solutions to a broad range of customer representatives ranging from Engineers, developers, designers, architects, IT managers and CIO's.

• Ability to run several projects in parallel and with a passion to work in a scale-up environment

• Fluent in English

Beyond Just Work

As a company in the healthcare field, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We're located in the heart of Philadelphia, with views of the city atop the train station so you can spend your time focusing on what matters most. Yes, we have the free food, gourmet coffee, craft beer, and wellness rooms -but you'll come for the challenge, the camaraderie, and the opportunity to do bold work.

At Proscia, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.