Implementation Director - Atlanta, GA

Shields Health Solutions Atlanta , GA 30301

Posted 3 months ago

Who we are:

As the first and largest specialty pharmacy integrator and accelerator, Shields Health Solutions sits at the nexus of the $200B specialty pharmacy industry. Shields builds and manages hospital-owned specialty pharmacies for health systems who want to offer coordinated care services for patients with chronic illness. Our patient-centric TelemetryRx platform enables health systems to improve medication adherence, reduce patient readmission rates, and ultimately improve health outcomes through the collection and distillation of clinical, behavioral, and financial data. Shields Health Solutions is one of the fastest growing healthcare companies and has proven its immense impact on patients' lives.

What you will do:

Our Implementation Team is responsible for turning signed contracts with hospital partners into fully-operational, high-functioning special pharmacy programs. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes building relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with one or more pharmacies, connecting the hospital site to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program, and many other activities. The Director of Implementation is responsible for all efforts related to all of the company's implementation efforts with hospital partners. This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling are helpful. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, typically 4-5 days per week.

Details on the role:

  • Plan all aspects of complex pharmacy implementation projects and other assignments

  • Manage all project activities of multiple simultaneous projects

  • Manage and report to various project budgets and timelines

  • Provide input on strategic and tactical planning and high level staffing plans

  • Manage project scope, budget, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change relative to the agreed scope

  • Work directly with the client project management team throughout all project phases

  • Proactively identify significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps

  • Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail. Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates

  • Develop and mentor and project team members

  • Acts as a strategic and value-added business partner to stakeholder throughout the organization;

  • Protects organization's value by keeping information confidential;

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

  • Other duties as assigned

What you need:

  • Bachelor's Degree

  • 3+ years of experience with project management and account management in healthcare industry, ideally involving hospitals, hospital software, pharmacy, and/or specialty pharmacy

  • Wide base of knowledge spanning at least some of the following areas: finance, managed care/payors, revenue cycle, pharmaceuticals, operations, information technology, databases electronic medical records, HR, training, marketing, hospital clinics, and physician practices

  • Ability to facilitate in-person and via phone with a high level of learning effectiveness and satisfaction by participants

  • Ability to both lead and influence both directly and indirectly

  • Strong relationship building skills

  • Strong problem solving skills and recognized as being resourceful

  • Ability to negotiate and reach compromise, especially in multi-party situations

  • Outstanding interpersonal, written and oral communication skills and excellent time management skills

  • Ability to effectively communicate and build relationships with all levels of a hospital system, from the C-suite to clinical leaders to managers to nurses to staff

  • Proven track record of success in managing multiple projects/multiple presentation deadlines simultaneously

  • Detail-oriented, independent and able to adjust to changing priorities

  • Capacity to quickly learn details of pharmacy operations from internal experts

  • Ability to work collaboratively in a fast-paced, technical environment

  • Excellent skills with Microsoft Project, Word, Excel, and PowerPoint

  • Willingness to routinely travel 4 days per week, typically to multiple cities each week, with a schedule that may vary from week to week

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Implementation Director - Atlanta, GA

Shields Health Solutions