Implementation Coordinator-Multi-Product Service Center-Payroll

Paychex Indianapolis , IN 46218

Posted 4 days ago

Description

Responsible for the setup, training and successful implementation of new multi-product clients. Provides proactive customer service, ensuring product maximization and the highest level of client satisfaction.

  • Coordinates product hardware and software installation for complex, revenue-intensive clients to provide a successful client onboarding experience.

  • Provides technical service and support in troubleshooting and resolving customer software and hardware concerns, ensuring all products and applications are functioning correctly.

  • Acts as a primary contact for the client during the implementation process, partnering with subject matter experts to create, discuss, and execute the implementation plan and timeline.

  • Maintains knowledge of product applications to effectively create custom reports, interfaces and processes, supporting third party software.

  • Partners with human resource representatives, operations and sales partners to ensure client service and product satisfaction.

  • Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.

  • Ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.

  • Establishes and maintains a positive working relationship with clients, sales representatives, human resource representatives and other field representatives to promote Paychex quality service image.

  • Identifies and facilitates process, procedure, and system enhancements in order to increase client satisfaction and promote client retention.

  • Maintains performance evaluation goals in quality monitoring, client satisfaction, and queue support.

  • Participates in special projects and department initiatives as requested.

Requirements

  • H.S. Diploma - Required

  • 2 years of experience in Technical account management or call center technical environment.

  • Prior experience in payroll, TAA, HRO.

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Implementation Coordinator-Multi-Product Service Center-Payroll

Paychex