Implementation Coordinator

Southwest Business Corporation San Antonio , TX 78245

Posted 3 months ago

SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm. Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals.

With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states. SUMMARY Coordinates customer implementations of Auto Pilot Products by working with financial institutions, third party vendors, and internal SWBC departments to ensure a smooth, efficient, and successful client experience which includes Electronic Cash Management, Collections, and Loss Mitigation. ESSENTIAL DUTIES Coordinates conference calls, prepares project plans, leads implementation calls, verifies completeness of documentation, coordinates IT processes for FTP, resolves issues, and communicates requirements for the project to SWBC departments and third party vendors.

Serves as a primary point of contact for all communications during implementation. Prepares and communicates implementation progress through status reports for management, clients, and appropriate support departments on a routine basis. Performs successful transitioning to on-going support staff at the end of the implementation.

MINIMUM REQUIREMENTS Must have some college courses in Business Management, Communications, or related field or related equivalency. Must have at least two (2) years account management, client contact, project implementation coordination, or related experience. Must have excellent organizational and time management skills.

Must have excellent client-focus or customer service skills.

Must be able to coordinate and track multiple implementations and meet delivery service level objectives. Must have a working knowledge of process/data mapping and business process operations.

Must possess excellent written and verbal communication skills.

Must possess a working knowledge of personal computers to include MS Word, Excel, Project, and Internet. Must be able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.

Must be able to sit for long periods of time while processing project implementations. Must be able to stoop, kneel, and lift 10-20 lbs. of files or other documents. ADDITIONAL INFORMATION SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law. SWBC offers an excellent employee benefits package that includes: 401(k) with company match, medical/dental, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies. SWBC also provides opportunities for professional growth.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.



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Implementation Coordinator

Southwest Business Corporation