Implementation Coordinator

ABOUT REPAY

REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

As an integral member of the REPAY Sales Team, the Implementation Coordinator will support and facilitate our sales and implementations teams and the overall goals of our company. You will work closely with our Onboarding, Implementation, and Underwriting Teams and have direct communications with REPAY's Merchant/Customers and Sponsor Banks. The perfect candidate thoroughly enjoys digging for information, is highly organized and detail-oriented, able to think outside the box and is comfortable talking to customers and asking probing questions. Each interaction is an opportunity to showcase why you and REPAY are best in class with exceptional talent and service.

RESPONSIBILITIES

• Provide day-to-day administrative support as needed to Director of Sales

• Provide support as required to Sales Representatives to achieve new account acquisition and new account revenue goals

• Serve as liaison with new merchant/clients to assist during application submission and boarding/implementation deployment phases

• Contact merchants to assist in submitting Pends when additional information needs to be supplied to the Underwriting Department

• Provide quality assurance in reviewing all merchant application submissions

• Review merchant profiles and data detail/entry within Salesforce

• Provide one-call resolution with regards to Sales Representative inquiries on products, services, policies & procedures, new account boarding, pricing, and other general inquiries

• Assist in managing escalated issues with clients and Sales Representatives

• Assist managers with general new account portfolio reporting and analytics

• Provide other sales support as necessary

SKILLS & EXPERIENCE NEEDED

• Min 2 years of sales and/or administrative experience in financial services/banking industry and/or payments industry experience a plus

• Any technical skill set is a plus

• Ability to work in a fast-paced environment with multiple competing priorities

• Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals

• Exhibits a proactive and forward-thinking approach to support

• Excellent verbal and written communication skills

• Strong analytical skills with the ability to quickly and creatively identify and resolve issues

• Strong organizational & time management skills

• High motivation and attention to detail a must

• Proficiency with MS Office, particularly MS Excel and Adobe

• Experience with CRM systems (e.g. Salesforce)

• Guide CX experience is a plus

• BA/BS degree in Business, Communications, or equivalent field experience

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.