Implementation Coordinator - Multi-Product Service Center

Paychex Indianapolis , IN 46218

Posted 7 days ago

Description

Responsible for the setup, training and successful implementation of new multi-product clients. Provides proactive customer service, ensuring product maximization and the highest level of client satisfaction.

  • Coordinates product hardware and software installation for complex, revenue-intensive clients to provide a successful client onboarding experience.

  • Provides technical service and support in troubleshooting and resolving customer software and hardware concerns, ensuring all products and applications are functioning correctly.

  • Acts as a primary contact for the client during the implementation process, partnering with subject matter experts to create, discuss, and execute the implementation plan and timeline.Acts as a primary contact for the client during the implementation process and discusses the implementation plan and timeline.

  • Maintains knowledge of product applications to effectively create custom reports, interfaces and processes, supporting third party software.

  • Partners with human resource representatives, operations and sales partners to ensure client service and product satisfaction.

  • Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.

  • Ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.

  • Establishes and maintains a positive working relationship with clients, sales representatives, human resource representatives and other field representatives to promote Paychex quality service image.

  • Identifies and facilitates process, procedure, and system enhancements in order to increase client satisfaction and promote client retention.

  • Maintains performance evaluation goals in quality monitoring, client satisfaction, and queue support.

  • Participates in special projects and department initiatives as requested.

Requirements

  • H.S. Diploma - Required

  • Prior experience in payroll, TAA, HRO.

  • 2 years of experience in Technical account management or call center technical environment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Implementation CoordinatorMultiProduct Service Center

Paychex

Posted 7 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Description Responsible for the setup, training and successful implementation of new multi-product clients. Provides proactive customer service, ensuring product maximization and the highest level of client satisfaction. * Coordinates product hardware and software installation for complex, revenue-intensive clients to provide a successful client onboarding experience. * Provides technical service and support in troubleshooting and resolving customer software and hardware concerns, ensuring all products and applications are functioning correctly. * Acts as a primary contact for the client during the implementation process, partnering with subject matter experts to create, discuss, and execute the implementation plan and timeline. * Maintains knowledge of product applications to effectively create custom reports, interfaces and processes, supporting third party software. * Partners with human resource representatives, operations and sales partners to ensure client service and product satisfaction. * Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction. * Ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs. * Establishes and maintains a positive working relationship with clients, sales representatives, human resource representatives and other field representatives to promote Paychex quality service image. * Identifies and facilitates process, procedure, and system enhancements in order to increase client satisfaction and promote client retention. * Maintains performance evaluation goals in quality monitoring, client satisfaction, and queue support. * Participates in special projects and department initiatives as requested. Requirements * H.S. Diploma - Required * 2 years of experience in Technical account management or call center technical environment. * Prior experience in payroll, TAA, HRO. Paychex Indianapolis IN

Implementation Coordinator - Multi-Product Service Center

Paychex