Implementation Consultant

As a Implementation Consultant at Clarivate, you will be responsible for deploying and supporting Clarivate Intellectual Property (IP) Management Solutions that power our client's innovation lifecycle. Typically working in small teams, your daily activities will range from pre-sales support, to application configuration and deployment tasks, to trouble-shooting technical issues and providing Tier-3 support to clients needing answers to advanced support questions.

About You - experience, education, skills, and accomplishments

• Bachelor's degree or equivalent work experience in Engineering, Information Technology or a related field

• 5+ years of experience in professional services, customer support, or IP domain experience such as IP Operations, Docketing, Paralegal, Patent Agent, PT/TM Administration

• Experience with implementing, testing, and troubleshooting software systems

• Tech knowledge: ASP.NET, C#, Oracle PL/SQL

It would be great if you also have...

• Experience with software and project management tools such as Project Insight, Jira, Confluence, Bitbucket, or equivalent

• Experience with Clarivate solutions (Inprotech, Memotech, FoundationIP)

• Experience with IP processes and practices

• Tech knowledge: AWS, Azure, Oracle, SQL Server, and general programming languages

What will you be doing in this role?

• Utilize varied technical skills and domain knowledge to implement and deploy Intellectual Property Management System (IPMS) solutions using Clarivate software products

• Analyze business requirements, use cases and/or user stories to design, recommend and implement appropriate solutions

• Create and implement quality assurance and functional test plans

• Diagnose, isolate and resolve software product issues in collaboration with Engineering and Support teams

• Provide subject matter expertise throughout all phases of projects

About the team

The Implementation Team has a diverse background and is distributed across several US time zones in order to offer the optimal coverage for our global customer base. Our clients include law firms and Fortune 500 companies, including leading technology, life sciences and pharma companies.

Hours of Work:

• Full time, regular business hours

• This is a hybrid position working 2-3 days a week in one of our US Clarivate offices.

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled