Implementation Associate

Management Level

F

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are seeking an experienced and dynamic Implementation Associate to join our team on a part-time, temp-to-perm basis, playing a crucial role in deploying our cutting-edge Cap Table Management and Equity Compensation Management software as a service. As the Implementation Manager, you will project manage a diverse set of people and processes, dedicating 80% of your time to ensuring efficient and effective software deployment. Additionally, you will spend 20% of your time addressing service tickets from existing customers, troubleshooting with users and the internal customer support team.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

Project Management:

• Lead end-to-end project management for software implementation, working one-on-one with client companies.

• Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption.

• Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations.

Customer Support:

• Fulfill service tickets from existing customers, aiding in troubleshooting alongside the user and internal customer support team.

• Work closely with clients during the implementation process to address queries, concerns, and provide assistance.

Requirements Gathering:

• Gather and document intake requirements for implementation, specifically focused on equity compensation industry standards.

• Ensure a thorough understanding of client needs to tailor the implementation process accordingly.

Relationship Management:

• Develop and nurture relationships with internal and external technical stakeholders.

• Collaborate with client companies to build strong working relationships, ensuring a smooth implementation process.

Reporting and Transparency:

• Create and maintain reports that provide transparency into each implementation, tracking progress and identifying potential roadblocks.

• Communicate effectively with internal stakeholders to keep them informed about project status.

Training:

• Conduct standard training sessions on the platform for administrators before account sign-off and "go live."
• Ensure clients are proficient in using the software to maximize its benefits.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills, and behaviors:

• 3-5 years of hands-on implementation, customer success, project management, technical consulting, and/or private company equity compensation analysis/consulting experience.

• 3+ years of prior work experience in SaaS as a consultant, with a professional services organization or as an internal consultant in the Equity Compensation space.

• CEP (Certified Equity Professional) designation preferred or desire to obtain certification.

• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues.

• Strong knowledge and proficiency in Excel / Google Sheets.

• Excellent verbal, written, and interpersonal communication skills.

• High attention to detail and accuracy.

• A self-motivated team player, ready to embrace a fast paced, high-growth environment

• Proven project management skills.

• Strong interpersonal and communication skills.

• Experience in equity compensation industry practices.

• Ability to analyze and understand technical requirements.

• Excellent problem-solving and troubleshooting abilities.

• Proficient in creating and maintaining reports.

How Success is Measured:

• Successful and on-time completion of software implementations.

• High customer satisfaction scores.

• Effective collaboration with internal teams.

Compensation:

• $35.00-40.00 per hour

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Covid Policy

EQ is committed to providing and maintaining a workplace that is free from known health hazards. Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment.