At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
Under direction of the Sales Implementation Manager, work with the FX Banknote Specialist to onboard new Banknote customers to any of the several Banknote delivery channels (Currency Teller, Call Center, Vault Deposit, SVT, Online, etc.) and define requirements for using each channel. Lead customer facing demo's and implementation meetings and document all system configurations required to enable the customer to use the selected FX Banknotes delivery channel to best meet their business needs. Carry out onboarding tasks required to set up customers, conduct training sessions for their staff, develop training manuals and procedures on how to use the system. Inform all appropriate divisions of new customer set ups and start dates.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to and if applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
2+ years of customer service experience
Financial services experience
Ability to work independently
Excellent verbal, written, and interpersonal communication skills
Professional presentation skills
Strong attention to detail and accuracy skills
Strong telephone etiquette skills
Other Desired Qualifications
Good understanding of foreign exchange services in particular foreign currency banknotes
Ability to communicate at a variety of levels with customers and peers
Training/Web Meeting experience
Foreign currency exchange rate experience
Comprehensive knowledge of bank policy and procedures
Degree in International Business, or Finance
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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