Trimble Inc Mayfield Heights , OH 44124
Posted 2 months ago
Your Title: Installation and Implementation Consultant
Job Location: Remote
Our Department: Professional Services
Does working for an award-winning organization sound enticing to you? Elevate your career as our Implementation Consultant and be at the forefront of innovation!
What You Will Do
Define and document customer environment and requirements
Overall business process and workflow
Reporting needs
Integrations
Data structure and definition
Installation, Configure and implementations tasks
Installations/Setups of software modules
Internal modeling of customer processes
Provide customer training
Consulting on data conversion
Consulting on go-live cutover
Assistance with resolving customer issues related to software implementation
Provide scope and specifications for:
Custom development
Custom reporting
Custom Integrations
Assistance delivering technical solutions to customer issues when applicable
Administrative Duties include
Accurate entry of time for billable and non-billable on a daily basis
Participation\Compliance in Trimble People Experience activities
Engagement surveys
Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders
Responsiveness to customer and internal inquiries in a timely manner
Review respond to emailequests on daily basis
Communicate realistic response/delivery dates to customer and internal
stakeholders
What Skills & Experience You Should Bring
At least 3 years of experience implementing and/or supporting software with external clients
BA/BS or equivalent work experience
Knowledge of Microsoft Office and Google for Work applications
Knowledge of Windows Server Environments
Familiarity with use use of Citrix, Remote Desktop, Anydesk, and/or TeamViewer
Ability to work independently
Strong ability to translate business issues into systems and operational solutions
Time management skills to handle multiple task assignments and prioritize work appropriately
Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
Strong follow-through, with a willingness to own and manage projects from end to end
Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
Ability to work flex schedule to accommodate night / weekend upgrade requests
Travel Requirements: ~10% Occasional Need to Visit a customer site, attend training, and/or conferences as needed
What Skills & Experiences You May Bring:
Knowledge of TMS (Transportation Management Systems) or ERP (Enterprise Resource Planning) wide software as used in the transportation industry
Experience with TruckMate systems
Operations or Administration experience in the transportation industry
Project Management experience
About Our [Division] Division
Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range:
66300
Yes
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com
Trimble Inc