Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Implementation And Client Services Manager (Client Acct Support Sr Spec)

Expired Job

Cigna Bethlehem , PA 18018

Posted 5 months ago

Cigna Group Insurance Client Implementation and Service Manager

The Client Implementation and Service Manager is responsible for managing a team of 10-15 direct reports in 2 distinct functions: Implementation and Client Service for Cigna's Life, Accident, Disability and Voluntary products, in an assigned market(s). The role supports the Select (0-250 lives) and Regional (251 4,999 lives) segments in that market.

This role will be responsible for supporting the Implementation Coordinators in setting up new business policies and managing complex changes to existing policies; and supporting inforce policies managed by the Client Representatives and Regional Account Managers by building strong relationships, managing service issues and owning the end to end service delivery; and ensuring the Implementation/Service Coordinators provide support to the Implementation and Service front line. Additionally, support will be given to the Regional Account Managers in maintaining the persistency of their client base and growing their book of business through selling additional products, enhancing benefits and/or increasing participation in the plan. The Manager ensures that organizational goals are being met and that their staff is delivering service at the highest level and running at peak efficiency.

Responsibilities:

  • Provides client support in the areas of new business implementation, service, maintenance and growth of the book of business.

  • Serves as a functional leader providing guidance and expertise to team members.

  • Drive adherence to our Service Philosophy within the team and in all interactions with business partners throughout the operation

  • Build and support a high performance culture within the team, focusing on employee training and development, regular and open communication, individual accountability and recognition.

  • Drive book of business growth by ensuring a solid knowledge of our clients and their needs and by promoting initiatives to identify and up-sell opportunities.

  • Maintain persistency and profitability of the book of business

  • Manage to budget, including adherence to an appropriate staffing model.

  • Develop and maintain effective business partnerships to ensure service issues are managed accordingly.

  • Ensure internal process/procedures are client focused and efficient.

  • Maximize operational effectiveness by driving consistency in process and procedures

  • Work closely with business partners to drive continuous process improvement.

  • Participate in projects and initiatives in support of service and operational excellence and providing consistent, positive client experiences

Qualifications:

  • Undergraduate degree required

  • 5 years of steadily increasing responsibility in leadership positions

  • Proven ability and record in recruiting and developing talent, team building, planning, change management and profitability growth

  • Excellent communication and interpersonal skills

  • Strong negotiation and influencing skills

  • Proven record of exceeding sales and service objectives

  • Proven record of driving operational excellence within an organization, including workflow, staffing, and process improvements.

  • Experience developing client and producer relationships, preferably within the insurance industry

  • Industry experience that allows for broad perspective of customers needs and marketplace challenges.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Account Representative

Berkhr

Posted 2 weeks ago

VIEW JOBS 9/28/2018 12:00:00 AM 2018-12-27T00:00 BerkOne's mission is to provide clients with customized and efficient back office services enabling them to not only focus on their core competencies but reduce costs as well. Whatever the client needs, BerkOne can deploy the right mix of services, tools, people and technology to meet it! As an integral part of the BerkOne team, the Client Services Representative will: * Be the primary point of contact for the project implementation process. * Maintain excellent communication and coordination between the company and our clients. * Holds all relevant departments accountable to meeting project deadlines. What's in it for you? This is an excellent opportunity to take initiative, demonstrate your ability to work independently within a dynamic team, and challenge yourself by managing complex projects. * Access to excellent training and career development tools! * Opportunity to work within a dynamic team and independently! * Plenty of career advancement opportunities! BerkOne is an equal opportunity employer and offers a friendly work environment, great work life balance, schedule flexibility, comprehensive medical/dental benefits, and paid time off. Take advantage of free coffee, tea, and hot chocolate throughout the day, join our social events committee, and be comfortable in a casual business environment. These are just a few of the many perks of joining the BerkOne team! What are we looking for? You work closely with our technical and production teams to ensure quality, research and follow-up on any service delays, and help to resolve project related problems. You are a self-starter who can work alone or as part of a wider project team, are willing to handle high levels of responsibility, and enjoy motivating and coordinating others. Occasional travel to client sites is sometimes necessary. Our Client Services Representatives also: * Have a strong technical competency and exhibit high levels of organization * Enjoy building relationships and are multi-tasking champions * Contributes to our lauded service excellence through outstanding verbal and written communication! Must Have: * Bachelor's Degree or equivalent from a four-year college or technical school. * Minimum of 2-4 years of related experience and/or training; or equivalent combination of education and experience, including a proven track record of managing projects. * Proficient use of Microsoft Office * Strong multi-tasking skills and excellent time management. * Valid Driver's License Good to Have: * Experience with Microsoft Project * Project management experience in business services All positions require a successful reference check, motor vehicle report, criminal background check and drug screen. Berkhr Bethlehem PA

Implementation And Client Services Manager (Client Acct Support Sr Spec)

Expired Job

Cigna