Implementaiton Delivery - Program Director

Fidelity Information Services Boston , MA 02298

Posted 5 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The coming influx of new retirees brings both opportunity and challenges that create a need for competitive solutions. As you compete for assets, how you service clients becomes the differentiator. FIS offers retirement services that link activities across the entire retirement life cycle so you can focus on your customers' needs instead of business processes.

  • Simplify data onboarding, recordkeeping, compliance activities, tax reporting, payment processing and trade management through our comprehensive retirement services.

  • Create a competitive advantage with access to time-saving, cost-effective retirement plan and fiduciary services.

  • Stay abreast of the continuous evolution and expansion of investment options, market volatility and changing legislation.

  • Reduce financial exposure associated with lag time and stay on top of critical, time-sensitive issues.

What you will be doing

  • Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.

  • Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.

  • Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.

  • Manages a staff of multi-functional and technical professionals:

  • Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.

  • Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.

  • Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.

  • Uses knowledge of FIS's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.

  • Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.

  • Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.

  • Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.

  • Remains abreast of industry trends and technology standards.

  • Other related duties assigned as needed.

What you bring:

Requires strong management skills

  • Requires strong organizational, team building, coaching and mentoring skills

  • Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

  • Ability to identify, address and resolve employee related issues

  • Strong analytical, statistical and problem solving skills

  • Ability to utilize judgment in decision making process and decisions related to job tasks

  • Ability to meet tight deadlines

  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

  • Ability to communicate effectively with all levels of management in an organized, professional manner

  • Skill in productivity, planning and workload management

  • Ability to design, document and implement process improvements

  • Extensive knowledge of FIS Omni Product Suite and offerings

  • 10-15+ years of experience working with OmniPlus in a transaction processing, business analyst, technical analyst, QA, or Business Analyst role

  • 10-15+ years of leading a team of 20+ members processing Omni transactions, building procedures, onboarding new plans, testing new releases and rolling out new features

  • Willingness to travel at least 50%

Added bonus if you have:

Bachelor's degree or the equivalent combination of education, training, or work experience. MBA is also nice to have for this role.

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance

  • Training across core financial, sales and FIS solutions

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A modern, international work environment and a dedicated and motivated team

  • A broad range of professional education and personal development possibilities FIS is your final career step!

  • A competitive salary and benefits

  • A variety of career development tools, resources and opportunities

  • A work environment built on collaboration, flexibility and respect

  • Varied and challenging work to help you grow your technical skillset

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Implementaiton Delivery - Program Director

Fidelity Information Services