Implementaiton Conversion - Director

Fidelity Information Services Jacksonville , FL 32277

Posted 5 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The coming influx of new retirees brings both opportunity and challenges that create a need for competitive solutions. As you compete for assets, how you service clients becomes the differentiator. FIS offers retirement services that link activities across the entire retirement life cycle so you can focus on your customers' needs instead of business processes.

  • Simplify data onboarding, recordkeeping, compliance activities, tax reporting, payment processing and trade management through our comprehensive retirement services.

  • Create a competitive advantage with access to time-saving, cost-effective retirement plan and fiduciary services.

  • Stay abreast of the continuous evolution and expansion of investment options, market volatility and changing legislation.

  • Reduce financial exposure associated with lag time and stay on top of critical, time-sensitive issues.

What you will be doing

  • Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client needs. Expands revenue from existing clients.

  • Develops new business opportunities by collaborating with sales resources, strategizing on "attack plans", participating in prospect meetings and broader industry events, preparing proposals, contributing thought leadership and building references.

  • Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization.

  • Contributes to divisional revenue, EBITDA and forecasting objectives.

  • Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.

  • Adapts to changing business circumstances with appropriate actions and positive attitude.

  • Chairs internal committees covering subject matter expertise.

  • Drives employee engagement.

  • Stays abreast of market and industry trends and project credibility in chosen area of expertise.

  • Collaborates with other leaders throughout FIS.

  • Builds organizational structure to meet business goals and objectives.

  • Works with FIS talent acquisition to recruit people of high caliber.

  • Mentors, motivates and guides performance of others creating an effective team environment.

  • Sets appropriate standards of behavior and leads by example, addresses performance and behavioral issues in a timely and professional manner and recognizes, appreciates and leverages strengths of others to accomplish company objectives.

  • Participates in setting business development strategy for defined geography or special practice area.

  • Demonstrates technical competence in assigned consulting practice.

  • Actively pursues opportunities to develop expertise and drive innovation.

  • Develops, coordinates and participates in variety of educational programs.

  • Develops thought leadership, represents FIS at industry events and participates in prospect meetings.

  • Analyzes management reports and implement strategies to improve business performance.

  • Effectively pursues and applies best practices to advance business and company goals.

  • Promotes continuous improvement while seeking opportunities to grow the business, add value and maximize profit.

  • Manages staff utilization, schedules and performance standards.

  • Manages project profitability and client satisfaction.

  • Understands and adheres to FIS policies and procedures, as well as governing laws and regulations.

  • Complies with information security and risk management policies and take appropriate action to secure FIS' business environment.

What you bring:

  • Leadership, management, organizational, and team building skills.

  • Analytical and problem solving skills.

  • Ability to build relationships with C-level management, peers and others.

  • Broad knowledge of regulatory requirements, financial institution operations, and risk management.

  • Speaks and writes fluently.

  • Listening skills and ability to ensure open and candid two-way communication.

  • Ability to expresses both facts and opinions clearly and concisely.

  • Project management, productivity, planning, and workload management skills.

  • Negotiation skills regarding complex issues

  • Ability to work well under pressure and keep emotions under control during difficult situations.

  • Adaptable and dependable in fast-paced, changing business environments.

  • Strives for continuous improvement.

  • Chooses the honest, ethical course of action and is consistent in word and deed.

  • Relevant certification for area of expertise

  • Relevant aptitude for area of expertise

  • Extensive knowledge of FIS Omni Product Suite and offerings

  • 10-15+ years of experience working with OmniPlus in a transaction processing, business analyst, technical analyst, QA, or Business Analyst role

  • 10-15+ years of leading a team of 20+ members processing Omni transactions, building procedures, onboarding new plans, testing new releases and rolling out new features

  • Willingness to travel at least 50%

Added bonus if you have:

Bachelor's degree or the equivalent combination of education, training, or work experience. MBA is also nice to have for this role.

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance

  • Training across core financial, sales and FIS solutions

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A modern, international work environment and a dedicated and motivated team

  • A broad range of professional education and personal development possibilities FIS is your final career step!

  • A competitive salary and benefits

  • A variety of career development tools, resources and opportunities

  • A work environment built on collaboration, flexibility and respect

  • Varied and challenging work to help you grow your technical skillset

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For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. 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Implementaiton Conversion - Director

Fidelity Information Services