Immigration Resources Supervisor | Remote

The Immigration Resources Supervisor will be responsible for developing and leading the organizational strategy for collecting, organizing, vetting and maintaining information on community resources for immigrating children nationwide in the areas of education, housing, juvenile justice, medical care, mental health and other important services. The supervisor will oversee a team providing support for this strategy through data gathering, creating relationships with community service agencies, and supporting staff directly in identifying and making appropriate referrals to community service providers.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce.

Key Responsibilities:

• Develop a data collection strategy for gathering, organizing, and validating community resource information.

• Oversee the development of the national community resources directory for immigrating children and families.

• Develop new community resources using various research and collection methods including the internet, survey forms, and/or direct contact with service agency representatives.

• Establish and maintain collaborative partnerships with federal agencies, national, regional and local resource networks and service providers that work with immigrating children and families.

• Serve as a liaison to federal, state, and local service agencies and providers. .

• Keep statistical records of all agencies updated in the database, as necessary.

• Oversee the development and maintenance of internal database standards or guidelines and ensure that data is managed accordingly.

• When needed will support the Call Center by answering calls, text and chats requests following established protocols and documentation requirements.

• Assist call specialists and other staff in identifying and making appropriate referrals community service providers.

• Recognize the need for crisis intervention and elevate a call for further assistance.

Basic Qualifications:

• Bachelor's in social work, psychology, criminal justice, sociology or related field of study.

• Minimum of 5 years of experience working with immigrant populations, child welfare, or other human or community service system.

• Tier 2 Public Trust Clearance current with HHS OR within past 2 years.

• Experience using MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

Preferred Skills/Experience:

• Minimum of 5 years' experience working with unaccompanied children or refugee minors.

• Experience with Office of Refugee Resettlement, the Unaccompanied Children Program and its provider network.

• Ability to effectively communicate in writing and verbally in English and Spanish.

Professional Skills:

• Strong oral and written communication skills.

• Strong attention to detail.

• Ability to multi-task in a fast-paced environment.

• Ability to work well both individually and in a team environment.

• Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.

• Ability to work with all levels of internal staff, as well as outside clients and vendors.

• Ability to be flexible to handle multiple priorities.

• Ability to travel up to 25%.

• Uphold confidentiality in all areas of the service population.

• Sound business ethics, including the protection of proprietary and confidential information.

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$63,511.00 - $107,968.00

Nationwide Remote Office (US99)