Immigration Health Coordinator

The Immigrant Health Coordinator will assist in coordination of care for immigrant, undocumented patients at Children's National Hospital who have difficulty accessing health care and other services due to their immigration status. The coordinator will collaborate across sectors with multiple disciplines to facilitate access to health care, including primary and subspecialty care, medications and other services.

Minimum Education

Bachelor's Degree In a related field (Preferred) Or

Associate's degree with 3 years of relevant experience. Or

High School Diploma or GED With 5 years of relevant experience.

Minimum Work Experience

1 year working with individuals or families facing barriers to health care services related to their immigration status. (Required)

Required Skills/Knowledge

Spanish Bilingual ability required.

Functional Accountabilities

Delivers Patient/Family Focused Services

• Complete screening interviews of referred patients and families experiencing barriers to care based on immigration status.

• Provide needed assistance, while respecting boundaries and setting appropriate limits.

• Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with the healthcare team and support staff

• Manage requests from patients and families for hospital or community resources.

• Assist families with applications and manage referrals to outside agencies for financial assistance, education assistance, housing and other programs.

• Manage referrals to outside organizations as directed by social work and in coordination with medical team.

Contributes to Effective Multidisciplinary Communication

• Communicate with social work and/or medical team about patient care needs.

• Share verbally and in writing, relevant patient/family information with members of the treatment team.

• Document activities according to Departmental guidelines in electronic medical record.

• Collaborate across disciplines to facilitate access to healthcare services for immigrant families

Optimizes the Use of Available Resources in the coordination of care for immigrant and undocumented patients

• Identify immigration needs and coordinate referrals to Immigration Law resources

• In collaboration with team members, identify resources and facilitate primary and subspecialty care access for undocumented children and youth admitted to Children's National.

• Serve as liaison between the Office of Refugee and Resettlement and Children's National Hospital care providers for patients being reunified in the DMV region.

• Maintain a database of patients in the Immigrant Health Program

• Maintain a database of resources to address needs of immigrant families.

• Assist with development and coordination of a Family Advisory Council for the Immigrant Health Program.

Organizational Accountabilities

Contributes to Furthering Professional Environment & Standards

• Meet with T eam Leader for supervision to discuss case material, professional role, and projects to complete.

• Meet with social work or child life partner to review work performed for individual patients and families.

• Participate in Family Service Team meetings and departmental staff meetings.

• Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.

• Ensure that chart documentation is co-signed by licensed Family Services staff member .

• Participate in departmental performance improvement activities.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance