Immediate Needs Coordinator

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific

• The LINC position is responsible for coordination and servicing of convention and group business

• Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.

• Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.

• Maintains communications with clients and appropriate hotel departments via RUSH Line and radio

• Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group

• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction

• Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group

• Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house

• Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)

• Produce the Outdoor Event Report on a weekly basis

• Weekly maintenance (Engineering) reports/walkthroughs

• Reports to Engineering any items needing to be fixed/corrected

• Walk all room set-ups in advance, ensure they are correct

• Ensure all events are posted correctly on the Reader Board

• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance

• Regularly check on preparations and activities for all assigned group events

• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems

• Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

General

• Attends all appropriate hotel meetings and training sessions

• Promotes and applies teamwork skill at all times

• Is polite, friendly, and helpful to all guests, management and fellow employees

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standard, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

• Ability to make decisions on imperfect information Bias toward action Decisiveness

• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards

• Effective leadership, management, organizational and communication skills

• Exceptional guest service skills

• Ability to speak, read and write the English language

• Ability to stand, stoop, bend repetitively during entire shift

• Ability to work flexible schedule to include weekends and holidays

Other

• Must the Applicants Supply Their own Work Permit? Yes

• Bonus? No

• Position Categories: Meeting/Event Planning

Wage range for this position, based on experience, is $20.80 to $26.00.