Disability RMS is the nation's leading provider of turnkey disability risk management products and services. Located in South Portland, Maine, Disability RMS has more than 350 employees with the specialized product knowledge and service skills required to succeed in today's complex risk protection market. Disability RMS holds the distinction of twice being named the Best Large Company to Work for in Maine, an accolade awarded by the Best Companies Group, in partnership with the Maine Department of Labor.
Under direct supervision, the Imaging Technician is responsible for the timely and accurate posting; scanning; and indexing of new and pending claims, as well as the assignment of an analyst to new claims in the Administrative System.
Timely and accurately posts new claims in the Administrative System within established turnaround time
Uses identified process to assign an analyst to each new claim
Works collaboratively with Policy and Renewal Specialists to facilitate the accurate posting of claims
Assists in maintaining the manuals and job aids, as new procedures are developed and best practices are identified
Maintains an understanding of the different client relationships and the related posting requirements
Ensures complete and accurate scanning and indexing of new claim and pending claim documentation using the established indexing structure
Responsible for any valid indexing corrections on new and pending claim documentation
Complete tasks in a self sufficient manner, maintaining satisfactory production and accuracy guidelines
Maintains ERISA and HIPAA compliance
Assist with management and response to e-mails coming through the Claims e-mail account
Assist with management and response to e-mails coming through the AEB Worksite Claims e-mail account
Assist with Life Waiver of Premium scan requests, copy requests from Claims department
Assist with Call Center back up as needed
Other duties and responsibilities as assigned
Education & Previous Experience Requirements
Good communication skills, both written and verbal, with a pleasant and professional communication style
Customer service focus
Ability to initiate and prioritize regular work duties and small projects, ability to multitask, be detail oriented, organized, and possess good time management skills
Ability to work independently and as part of a team
Good computer skills; proficient in PC environment, with basic skills in Excel, Word and email systems
Ability to use office equipment including fax machine, photocopier, printer, scanning and indexing systems
Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business
Frequent bending, kneeling, stooping, reaching, pushing, and pulling
Ability to climb step stool to reach top shelves
Ability to lift and carry 30 lbs regularly and up to 52 lbs occasionally and over 53 lbs, with assistance infrequently
Required use of hands to finger, handle, or feel objects, tools or controls
Must be able to reach and grasp with hands and arms
Required to operate standard office equipment such as a computer and phone
Frequently required to sit
Occasionally required to stand and walk
Disability RMS is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law.
Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company's equal employment opportunity policy. It is the company's policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.
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