Imaging Support Specialist (Ft), Radiology-Support Services, Rotating

Dartmouth-Hitchcock Concord Lebanon , NH 03766

Posted 2 months ago

Performs a broad array of Radiology administrative functions to support the Radiology Service Line across the Dartmouth-Hitchcock D-H system. Functions include registration, scheduling, Information Systems (IT) support and digital and analog image management. Responsible for all Radiology release of information (ROI) requests in compliance with D-HH policies, state and federal regulations.

Responsibilities:
A listing of the key responsibilities:

  • Independently coordinates, fulfills, monitors, and prioritizes work lists, from multiple sources (e.g. phone, in-person, and technology), using various systems to ensure timely an accurate information delivery for high quality patient care.

  • Proactively identifies, troubleshoots, triages problems (e.g. technology, work lists, patient information, etc.) and provides documents solutions, following standard protocols, to continuously improve Imaging processes.

  • Provides front-line customer service to stakeholders (e.g. greeting, directing, registering, sharing relevant information / documentation, etc.) in accordance with team and organizational guidelines to ensure D-H is capturing critical information while honoring Federal and State regulations.

  • Uses imaging and technology expertise (e.g. Radiology Information System (RIS), Picture Archiving and Communications System (PACS), etc.) to facilitate accurate and timely interpretation and dissemination of imaging studies. Acts as a coach to other users of imaging throughout the system to facilitate optimal patient care and transitions.

  • Facilitates the clinical communication between Radiologists and ordering providers to ensure clinical practice and American College of Radiology guidelines are met.

  • Performs other duties as required or assigned.

Minimum Qualifications:

  • Associate's degree in computer science or related study preferred.

  • Medical terminology preferred.

  • Resourcefulness.

  • High level of accuracy with strict attention to detail.

  • Strong oral and written communication skills.

  • Customer service mindset.

  • Ability to work as a member of a high functioning team and independently as required.

  • Must be comfortable working in a high-volume, face paced environment.

  • Technical aptitude.

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Imaging Support Specialist (Ft), Radiology-Support Services, Rotating

Dartmouth-Hitchcock Concord