Imaging Scheduling Specialist

Summary

The Scheduling Specialist II is responsible for warm accurate scheduling and financially related data collection prior to a patient arriving at the facility. Maintains a thorough knowledge of scheduling imaging modalities and preps and insurance requirements to facilitate precertification, referral and authorization. Acts as a resource in department and offices; sometimes preparing "help fact sheets" or training.

Requirements

Education and Work Experience:

● Must possess a high school diploma or GED

● 2 years in health care registration setting preferred

License Requirements:

● N/A

Certification Requirements:

● Prefer employee to be working towards CHAA certification.

Age Specific Care Provided For:

● N/A

Knowledge, Skills and Abilities:

● Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

⚬Microsoft Word, Power Point, Excel

⚬Microsoft Outlook

⚬Meditech (if applicable to position)

⚬Epic (if applicable to position)

⚬Performance Manager/NetLearning

● Must be able to read, write, and speak the English language in an understandable manner.

● Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

● Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

● Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

● Must be able to follow written and oral instructions.

Other Requirements:

● Customer service experience preferred

● Prioritization & organizational skills, multi-tasking, routine office skills, ie: copier/fax use, web based verification tools

● Must be able to multi task in a hectic, often stressful, fast paced environment and deal with hostile people in a calm efficient manner.

● Must be able to accurately type 30 WPM

● May be expected to work outside routine scheduled shifts/days and in other areas of the department as needed.

● Can prioritize responsibilities and work independently.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

● Must possess a sight/hearing senses or use prosthetics that will enable those senses to function adequately so that the requirements of this position may be fully met.

● Must be able to stand, sit, walk, bend or lift intermittently throughout the work day.

● May need to work beyond normal working hours and in other positions temporarily when needed.

● May be required to physically walk throughout the institution and/or ancillary buildings to conduct the duties of the position.

Other physical demands:

● Long periods of sitting and using headsets.

WORKING CONDITIONS

The following working conditions apply to all positions:

● May be subjected to hostile and emotionally upset patients, visitors, customers, and employees.

● May be subjected to frequent interruptions.

● May work in either a well lighted or dimly lit; ventilated area.

If this position requires working with or around patients, the following working conditions may apply:

● Potential exposure to respiratory conditions and/or materials. Requires wearing respirator protective equipment at times. Must be capable of performing duties while wearing respiratory protection and clothing.

● May be exposed to infectious diseases, radiation, extreme temperatures.

● May need to utilize personal protective equipment throughout the work period.

Other working conditions:

● Call center with background noise.

● Home environment for remote work free of distractions and conducive to employee productivity.