This position is accountable to perform a variety of clerical, reception, and other support functions that will ensure timely and effective day-to-day operations and communications in the imaging department. This includes, but is not limited to answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring flow.
Reviews scheduling orders and processes periodically to assess patient / departmental access needs, quality, and operational efficiency. Assists in the insurance verification of certain scheduled exams. Collects self-pay, co-pay, and patient deductibles.
This position will also schedule patients on-site for future exams as needed. Critical to this position is the ability to gather and record all appropriate information that lays the groundwork for the remaining and future fiscal efforts of Medical Imaging of Fredericksburg, LLC. This position must demonstrate a commitment of quality customer service to patients, co-workers, physicians, and the general public.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Welcomes all patients, visitors, family members, physicians, and associates in a courteous and professional manner. Addresses customers' needs efficiently, effectively, and confidentially. Provides excellence customer service and supports the facility annual customer service goals.
Transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications. Delivers messages in a timely manner.
Maintains an organized and efficient Imaging front work area. Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow.
Assures that patients, family members, and Associates are kept informed of activities and delays. Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (20) minutes past their scheduled exam time.
Maintains proficiency in the various systems utilized during the outpatient access process.
Monitors appropriate reports in accordance with the outpatient access process and has a good knowledge of CPT and ICD-9 codes so that orders are entered accurately and efficiently.
Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. Copies correct and current insurance cards and valid ID card. Collects required co-pays by referencing insurance cards.
Effectively communicates operational activities and issues with co-workers, Supervisors and Manager.
Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.
Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process.
Maintains accuracy rate in accordance with departmental quality goals, as well as ensuring proper identification checks are adhered to at all times.
Assists in the handling of patient financial matters to include:
Informing self-pay patients of the up-front payment requirements for patients with no insurance
Informing patients of MIF, LLC's policy on Advanced Beneficiary Forms
Providing directions to the various facilities
Informing the patients on the policies for co-pay and deductible collections at the time of visit
Maintains proficiency in the various systems utilized during the pre-access process: Scheduling.com, PACS, RMS, Novius, PenRad, Dashboard, and other Radiology or Information Management systems as needed.
Reconciles daily charges. Ensures correct CPT, ICD-9, referring physician and correct charging.
Performs closing procedures to include tallying daily charges and procedures vs. NOVIUS daily patient log report, reconciles credit card transactions and submits total charges and balances daily collected co-pays and outpatient fees.
Prepare and maintain CD and film requests and fax-and-confirm (or future equivalent) requests by obtaining appropriate HIPAA guidelines and check them out according to department standards
Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
Distributes final reports of all procedures to the ordering doctors including faxing or mailing of reports as necessary. Places reports in Mary Washington Hospital Doctors' boxes per requirements
Participates in performance improvement activities utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement.
Perform other duties as assigned.
High school diploma or equivalent GED required
Minimum typing speed of 45-50 wpm required.
Patient scheduling, registration or call center experience preferred.
Experience in data entry, customer service, CPT and ICD-9 Codes and medical terminology preferred.
Strong verbal and written communications skills required.
Ability to prioritize and perform work in an organized, efficient and effective manner without constant supervision and direction
Washington Hospital, Inc., Mary