Imagery Support Representative

Please review the job details below.

Maxar is seeking an Imagery Support Representative to join our team! In this role, you will provide enterprise-level customer support for our external customers and ensure quality and performance delivery standards. By developing internal and external client relationships you will thrive in forecasting client business needs, plan service deliveries, drive proactive service, and support mechanisms to reduce client downtime/costs. You will also be a liaison between customers, technical support, product development, sales, and field services to identify opportunities to support delivery improvements, cost reduction, and improve value-add to the customer/client.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.

What You'll Be Doing:

• Provide excellent e-mail customer support for internal and external customers

• Answer inbound email and phone communications

• Processes orders and prepares quotations and feasibilities

• Assist customers to define order requirements, including image selection

• Utilize knowledge of company policy and departments to find answers to technical questions

• Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations

• Attend training and development courses, provide training to peers and customers as needed

• Effectively communicate with all levels of the company and customers

• Participate in an On-Call rotation a week at a time

• Collaborate between customers, technical support, product development, sales, and field services

• Identify opportunities to support delivery improvements, cost reduction, and improve value-add

Minimum Requirements:

• Must be a U.S. citizen or permanent resident

• 2 years of previous experience in customer service, preferably in a professional or B2B setting

• Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)

• Excellent communication skills

Preferred Requirements:

• Bachelors degree in Geography, GIS, Communications, Sciences, or similar

• Previous exposure to GIS applications and technologies, e.g., Esri ArcGIS, ArcPro, QGIS

• Excellent listening, comprehension & interpersonal skills

• Effective problem-solving and analytical abilities

What's In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

• Health, Vision, Dental Insurance, and Employee Assistance Program

• 401K, with matching and immediate vesting

• Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options

• 20 days FTO, 10 Holidays, and Sick Time

• Maternity and Paternity Leave

• Adoption Reimbursement

• Flexible Hours, Hybrid work options

• Tuition Reimbursement and Student Loan Repayment

• Pet Insurance

• And More!

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Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate's unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$17.63 - $29.38 hourly.

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.