Ifta Registration Specialist

Goverment Jobs Salem , OR 97301

Posted 2 months ago

Description Announcement: ODOT18-2511ocIFTA Registration Specialist

  • Transportation Services Representative 1SalemOregon Department of Transportation

  • Motor Carrier Transportation DivisionODOT's Motor Carrier Transportation Division (MCTD) has a current vacancy for anIFTAregistration specialist, located in Salem.As the International Fuel Tax Agreement (IFTA) registrationspecialist, you will assist the motor carrier industry in complying with IFTA regulations.
    You will ensure that the ODOT meets its obligations under IFTA to provide services, including responding to questions, providing information, analyzing files, processing applications, assigning credentials, collecting annual administrative fees for Oregon, collecting and disbursing fuel tax fees for other jurisdictions, and maintaining records.We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background.
    ODOT values diversity and inclusion because they are good for Oregon.
    We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us.
    We thank you for considering this employment opportunity.This position is not represented by a union (Non-Union). Duties & Responsibilities Offer assistance by phone, in person, and in written correspondence to motor carriers, their agents, or representatives, member jurisdictions, and the IFTA Repository on matters pertaining to ODOT and IFTA.
    Interview and inform carriers and other parties who are unfamiliar with Oregon requirements regarding IFTA licensing.
    Research, analyze, define, and explain laws, rules, regulations, and policies of ODOT, IFTA Repository, and requirements of other member jurisdictions.
    Resolve complex problems faced by motor carriers who are attempting to comply with the requirements of various jurisdictions or agencies.
    Works independently and with authority in area ofexpertise.
    Interview and advise carriers and other parties of delinquent returns, audits, outstanding balances, credits, fees, penalties, and requirements of ODOT authority.
    Use discretion and judgment to explain status of accounts, instruct carriers of filing requirements, develop and suggest acceptable resolutions to various account problems, adjust revocation dates, waive penalties, reinstate carriers, grant extensions and negotiate payment agreements.
    Issue IFTA licenses and decals to carrier requests made in-person, via phone, and through the mail.
    Receive, review, authorize, and process requests from carriers for records amendment, such as, but not limited to, address, power of attorney, filing frequency (annual or quarterly), fleet number increase, cancelations, modify tax file numbers.
    Post corrections, amendments and adjustments to carrier accounts.
    Verify payments are processed, transfer funds between weight-mile tax and IFTA ledgers, and reverse transmittal money from member IFTA jurisdictions.
    Maintains strict security and confidentiality of cardholder information, account numbers, vehicle records, motor carrier records, all types of personal information, including social security numbers, driver's license information, etc.
    Authorize refunds and take appropriate action on unclaimed credits.Compute, charge, explain, and collect taxes, fees, interest, and penalties.
    Revoke carrier's IFTA license when analysis proves the carrier is not in compliance.
    Interpret and apply the IFTA regulations, state and federal laws, and rulesto issue IFTA licenses.
    Conduct analysis using knowledge of business organization (ownership), vehicle types, variety of licensing, lease rules, exempt and nonexempt operations, report and payment methods, tax tables, and allowable vehicle operations.
    Determine if operations are within the appropriate boundaries.
    Working Conditions:Communication with persons of diverse points of view (who are often irate) to resolve problems, simultaneous telephone conversations, staff exchanges of information in proximity, and constant interruptions.May require bending and lifting up to 20 pounds as needed for filing and archiving of documents.Heavy use of phone related equipment, office environment using a computer constantly and assisting the public.
    Qualifications, Required & Requested Skills

    Minimum Qualifications:
    Two years of public contact/customer service experience which involved: Dealing with the public in-person or by phone providing information about services/programs or explaining/applying laws, rules, regulations/procedures; ANDExperience or training using computers to retrieve and input data.NOTE: As a part of its duties, this position may be required to handle money, credit cards and confidential information.There will be a typing test following the interview.Desired Attributes/Application Scoring Criteria: In addition to your related work experience and education, we will use the attributes below to determine whom to interview.
    You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials.
    Your application materials may be graded on spelling, grammar, punctuation, and presentation.Excellent communication skills: interpersonal, verbal and in writing which will be assessed in the application materials as well as at the time of interview.Advance knowledge of Microsoft Office such as Word, Excel, Access, and Outlook.
    Additional Information Instructions:We appreciate your interest in this position.
    To apply, please follow these steps.Complete the application.
    We will not accept a resume or position description in place of a completed application.
    There is no need to attach a resume to your application.
    Because of the volume of applications we receive, we do not review any attachments that we do not ask for.The work experience and/or education section of your application must clearly demonstrate how you meet all of the minimum and special qualifications listed above.
    If it does not, we are required to disqualify it.Complete the supplemental questions.Caution: If you fail to follow these instructions, we will have to disqualify your application.
    We cannot consider incomplete or late applications.Pre-employment Checks:We will conduct criminal background checks on final candidates including/who are not current ODOT employees.
    All applicants are subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.Veteran's Points:Eligible veterans who meet the qualifications will be given veterans' preference.
    To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website:Veterans Resources.Please title your DD214 like this, "[Your Last Name] DD214" and your disability letter "[Your Last Name] Disability Letter." Veterans may also call the Oregon Department of Veterans' Affairs at .Note: DD214 member 1 copies do not contain character of service and cannot be used to verify veterans' preference eligibility.
    Please attach DD214 member 2 or 4.Work Authorization:ODOT does not offer VISA sponsorships.
    Within three days of hire, successful candidates will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.Motor Carrier Financial Interest:Notice to Applicants: Each employee of the Oregon Department of Transportation in the Motor Carrier Transportation Division (MCTD) must be aware of, and adhere to, OAR and ORS 823.007.
    Failure to follow applicable administrative rules and statutes may impact employment.Questions and Application Support:For questions about the job announcement, call or email at technical help with your login or online application issues, call from 6:30a to 5:30p PT M-F.
    Leave a voicemail.
    It may take up to 24 hrs to receive a response.
    If you do not receive a response after 24 hours, you can email Technical Support at encourage you to print or save a PDF copy of your application.Oregon Department of TransportationHuman Resources/Recruitment, MS12355 Capitol St NESalem OR 97301-3871Fax 1-503-986-3895ODOT is an Equal Employment Opportunity and Affirmative Action Employer.
    We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.
    Applicants with a disability may request a reasonable accommodation during the application process.
    For questions, concerns, or complaints regarding EEO/AA/ADA, contact the employee civil rights and diversity manager at (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at . Oregon Relay Service can be reached by calling 7-1-1.#LI-DNP Core benefits

Medical, vision and dental insurance

Comprehensive medical, dental and visionplans for the employee and qualified family members$5,000 in employee basic life insurance

Retirement benefits

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)Employer paid defined benefit and definedcontribution programsEffective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.Paid leaves and other benefits

Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments24 hours personal leave earned each fiscal year

Tenpaid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.Optional benefits

Term life (employee, spouse or domestic partner, and dependents

Long-term and short-term disability

Accidental Death and DismembermentLong-term care (self and eligible family members)Flexible spending accounts

Option to enroll in the OregonSavingsGrowth Plan, a deferred compensation program offering a wide variety of investment options.The following information describes typical benefits available for employees.Actual benefits received may differ byposition or branch of government or be prorated forother than full time work.
01 Providing detailed duties in the 'Work Experience' section of this application is to your advantage.
They will be used along with the answers to the following questions to help determine which qualified applicants will be invited to interview.
Do you have a current and valid driver's license?
No Yes 02 Which of the following best describes your highest level of education?
High School Diploma or GED Associate's Degree Bachelor's Degree Master's Degree None of the Above 03 Which of the following best describes the length of your public contact/customer service experience?
Less than 6 months 6 to 11 months 1 year 2 years 3 years 4 years 5 years 6 years or more None of the above 04 What method(s) have you used to provide public contact/customer service?
Check all that apply.
In person Over the telephone By written correspondence Electronically over the internet or chat None of the above 05 Which of the following best describes the volume of customers you had to assist?
Up to 50 per year More than 50 per year Up to 50 per month More than 50 per month Up to 50 per week More than 50 per week Up to 50 per day More than 50 a day None of the above 06 Do you have experience or training using a computer to retrieve and input data?
Yes No 07 If you selected 'Yes', please describe in detail where you gained experience and/or training.
If you selected 'No', enter N/A below.
08 Which of the following type(s) of public contact/customer service have you provided?
Check all that apply.
Answer routine inquiries for information about programs or services provided by your employer.
Assist internal customers or staff.
Assist upset or angry customers or clients.
Communicate and/or explain decisions regarding the approval or denial of benefits or services.
Explain rules, regulations, policies and procedures.
Interpret and apply laws, agency policies and regulations.
None of the above 09 For the response(s) you selected in the previous question, describe how you gained this experience.
If you selected 'None of the above', enter N/A below.
Be sure the employer(s) and job duties are listed in the 'Work Experience' section of this application.
10 Which of the following best describes your typing speed?
1 to 29 wpm 30 to 44 wpm 45 to 59 wpm 60 or more wpm None of the above 11 Which of the following best describes your problem resolution experience?
Receiving complaints and routing to someone else for resolution.
Resolving complaints expressed by customers or clients with assistance from a co-worker.
Resolving complaints expressed by customers or clients by independently researching reference materials.
None of the above 12 Strong communication skills are essential for this position.
Describe your training and experience in: a) answering routine inquiries for information about programs or services; b) dealing with uncooperative or irate individuals; and c) communicating and working with co-workers and managers.
Be specific.
Include with whom you communicated, the subject matter and the results of these communications.
13 The person in this position will operate a personal computer using various software programs/packages (i.e.
Word, Excel, Access, and Outlook) to generate correspondence, memos and reports.
Provide specific examples of your training and/or experience performing similar duties.
Include the type of software programs/packages you have used.
14 Are you eligible to work in the United States without a Visa sponsorship (e.g., H-1B, Visa status)? Applicants must be authorized to work in the United States.
Applicants who require VISA sponsorship will not be considered at this time.
Yes No 15 Do you, your spouse, and/or your minor child(ren) have a vested interest in any business or activity subject to the department's economic regulation of motor carriers?
Please visit OAR and ORS 823.007 for more information.
Yes No 16 Where did you hear about this job?
Check all that apply.
I'm an ODOT employee/internal ODOTJobs.com State of Oregon job page website (oregonjobs.org) Bus or truck ad Facebook LinkedIn Indeed.com Twitter Other social media AASHTO website (American Association of State Highway Transportation Officials) Printed publication or newspaper Job fair or career event Friend or family/word of mouth ODOT or other state employee Radio ad Email blast (GovDelivery, ODOT recruiter, NEOGOV, etc.) Professional association job board College job board Diversityjobs.com Other website Other 17 Specifically, in which website, printed publication, job fair/career event, radio station, social media site, etc.
did you hear about this job?
Did you see an ad for ODOTJobs.com on a bus or truck?
If so, where did you see it?

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Ifta Registration Specialist

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