Description Announcement: ODOT18-2511ocIFTA Registration Specialist
Transportation Services Representative 1SalemOregon Department of Transportation
Medical, vision and dental insurance
Comprehensive medical, dental and visionplans for the employee and qualified family members$5,000 in employee basic life insurance
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)Employer paid defined benefit and definedcontribution programsEffective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation
Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments24 hours personal leave earned each fiscal year
Tenpaid holidays a year
The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.Optional benefits
Term life (employee, spouse or domestic partner, and dependents
Long-term and short-term disability
Accidental Death and DismembermentLong-term care (self and eligible family members)Flexible spending accounts
Option to enroll in the OregonSavingsGrowth Plan, a deferred compensation program offering a wide variety of investment options.The following information describes typical benefits available for employees.Actual benefits received may differ byposition or branch of government or be prorated forother than full time work.
01 Providing detailed duties in the 'Work Experience' section of this application is to your advantage.
They will be used along with the answers to the following questions to help determine which qualified applicants will be invited to interview.
Do you have a current and valid driver's license?
No Yes 02 Which of the following best describes your highest level of education?
High School Diploma or GED Associate's Degree Bachelor's Degree Master's Degree None of the Above 03 Which of the following best describes the length of your public contact/customer service experience?
Less than 6 months 6 to 11 months 1 year 2 years 3 years 4 years 5 years 6 years or more None of the above 04 What method(s) have you used to provide public contact/customer service?
Check all that apply.
In person Over the telephone By written correspondence Electronically over the internet or chat None of the above 05 Which of the following best describes the volume of customers you had to assist?
Up to 50 per year More than 50 per year Up to 50 per month More than 50 per month Up to 50 per week More than 50 per week Up to 50 per day More than 50 a day None of the above 06 Do you have experience or training using a computer to retrieve and input data?
Yes No 07 If you selected 'Yes', please describe in detail where you gained experience and/or training.
If you selected 'No', enter N/A below.
08 Which of the following type(s) of public contact/customer service have you provided?
Check all that apply.
Answer routine inquiries for information about programs or services provided by your employer.
Assist internal customers or staff.
Assist upset or angry customers or clients.
Communicate and/or explain decisions regarding the approval or denial of benefits or services.
Explain rules, regulations, policies and procedures.
Interpret and apply laws, agency policies and regulations.
None of the above 09 For the response(s) you selected in the previous question, describe how you gained this experience.
If you selected 'None of the above', enter N/A below.
Be sure the employer(s) and job duties are listed in the 'Work Experience' section of this application.
10 Which of the following best describes your typing speed?
1 to 29 wpm 30 to 44 wpm 45 to 59 wpm 60 or more wpm None of the above 11 Which of the following best describes your problem resolution experience?
Receiving complaints and routing to someone else for resolution.
Resolving complaints expressed by customers or clients with assistance from a co-worker.
Resolving complaints expressed by customers or clients by independently researching reference materials.
None of the above 12 Strong communication skills are essential for this position.
Describe your training and experience in: a) answering routine inquiries for information about programs or services; b) dealing with uncooperative or irate individuals; and c) communicating and working with co-workers and managers.
Include with whom you communicated, the subject matter and the results of these communications.
13 The person in this position will operate a personal computer using various software programs/packages (i.e.
Word, Excel, Access, and Outlook) to generate correspondence, memos and reports.
Provide specific examples of your training and/or experience performing similar duties.
Include the type of software programs/packages you have used.
14 Are you eligible to work in the United States without a Visa sponsorship (e.g., H-1B, Visa status)? Applicants must be authorized to work in the United States.
Applicants who require VISA sponsorship will not be considered at this time.
Yes No 15 Do you, your spouse, and/or your minor child(ren) have a vested interest in any business or activity subject to the department's economic regulation of motor carriers?
Please visit OAR and ORS 823.007 for more information.
Yes No 16 Where did you hear about this job?
Check all that apply.
I'm an ODOT employee/internal ODOTJobs.com State of Oregon job page website (oregonjobs.org) Bus or truck ad Facebook LinkedIn Indeed.com Twitter Other social media AASHTO website (American Association of State Highway Transportation Officials) Printed publication or newspaper Job fair or career event Friend or family/word of mouth ODOT or other state employee Radio ad Email blast (GovDelivery, ODOT recruiter, NEOGOV, etc.) Professional association job board College job board Diversityjobs.com Other website Other 17 Specifically, in which website, printed publication, job fair/career event, radio station, social media site, etc.
did you hear about this job?
Did you see an ad for ODOTJobs.com on a bus or truck?
If so, where did you see it?